2003-2007

Bachelor of Science in Biological Sciences, West Visayas State University

2007-2010

Bachelor of Science in Nursing, Northern Negros State College of Science in Technology

Dedicated, passionate, and skilled in customer care, and support. Proficient in responding to customers. Specializes in facilitating customer satisfaction by connecting and communicating kindly.

2010-2012

CUSTOMER SERVICE REPRESENTATIVE, BEROVAN MARKETING INCORPORATED

• Answered and responded to general inquiries from members, staff, and clients via telephone, e-mail, mail, and fax.
• Counsel customers on options for service and coverage.
• Developed highly empathetic client relationships and earned a reputation for delivering exceptional customers.
• Encoding the batch and lot number of medical materials.

2021

medical coder, Worldsource Incorporated

• Review and translate the patient’s file (Emergency Medical Record) into universal codes which is vital to insurance companies applying HIPAA privacy rules.
• Identifying and coding patient’s History of present illness, Review of System, Medical Decision Making, and Diagnostic and procedural information with specific codes.

 TEAMWORK ORIENTED
 SERVICED-FOCUSED ATTITUDE
 EXCELLENT LISTENER
 EXCELLENT MULTI-TASKING
 CUSTOMER SUPPORT
 PROBLEM-SOLVING
 CREATIVE
 BILLING AND COLLECTION