ACCESS COMPUTER AND TECHNICAL COLLEGES
B.S BUSINESS ADMINISTRATION
2017-2021

COMPLETED PRO VA TRAINING
06/20/2026

• Customer Issue Resolution
• Email & Chat Support
• Inbox & Ticket Management
• Communication Skills
• Time Management
• Problem-Solving
• Attention to Detail
• CRM Systems (Zendesk & Salesforce)
• Meeting KPIs & SLAs
• Tech tools (Google Workspace, Microsoft Office, Zendesk, Slack, Salesforce, Canva)

Results-driven Customer Support Representative with over 4 years of BPO experience providing email and live chat support to customers in the US, Canada, New Zealand, and Australia. Proficient in Zendesk, Salesforce, Slack and other tools, with experience managing 80+ emails daily while maintaining Inbox Zero and consistently meeting performance metrics. Recognized for accuracy, efficiency, strong problem-solving skills, and delivering exceptional customer experiences in fast-paced, remote support environments.

CUSTOMER SERVICE REPRESENTATIVE | NON-VOICE
TELEPERFORMANCE PHILIPPINES
September 2021- July 2026

Responsibilities:
• Managed multiple live chat conversations simultaneously, responding to customer inquiries within a 5-minute target while maintaining high customer satisfaction.
• Prioritized and managed customer support tickets efficiently, clearing inboxes within a 10-minute target to consistently meet SLAs, achieve performance metrics, and earn productivity incentives.
• Resolved customer inquiries, concerns, and technical issues through chat and email, delivering accurate and professional support to ensure timely issue resolution and high customer satisfaction.
• Collaborated with cross-functional teams to resolve customer issues efficiently, ensuring timely resolutions and a seamless customer support experience.
• Maintained a high level of accuracy while multitasking in a fast-paced, non-voice support environment, ensuring efficient service delivery and consistent quality standards.