Geneveve L. Tabaco

Project Specialist
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Contact Information
  • gnv016@gmail.com
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  • 0906 876 0430
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  • Cavite, Philippines
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Core Competencies

• Administrative & Project Management – Expertly manages schedules, documentation, and project timelines using productivity and project management tools
• Communication & Collaboration – Coordinates professionally with teams, clients, and vendors via Slack, Microsoft Teams, Zoom, and email platforms
• Time & Task Management – Prioritizes tasks effectively, meets deadlines, and ensures smooth workflow execution
• Data Accuracy & Documentation – Maintains precise records and reports using Microsoft Office, Google Workspace, and DocXtract (TMS)
• Problem-Solving & Adaptability – Quickly identifies issues, implements solutions, and adapts to changing priorities
• CRM & Customer Support Tools – Skilled in Salesforce, Zendesk, and other CRM platforms to track and manage communications efficiently
Tools and Software

1. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
2. Google Workspace (Docs, Sheets, Drive, Calendar, Gmail)
3. Slack / Microsoft Teams / Zoom
4. TMS (DocXtract)
5. CRM (SalesForce, Jira)
6. Zendesk
Education

Bachelors Degree in Business Adminstration
STI College Bacoor
2009-2013
Professional Goal

Detail-oriented Project Specialist with experience in project coordination, invoice processing, and customer support. Proven ability to manage high-volume workloads, maintain data accuracy, and support cross-functional teams to achieve operational goals.
Work Experience
February 2024 - March 2026

E-Commerce Customer Service Associate, Webseeds/Nature Formula

• Managed high-volume email correspondence daily, delivering professional, accurate, and timely responses
• Streamlined order tracking and shipping processes, improving team efficiency and response times
• Maintained detailed and accurate records of customer interactions, supporting training and process improvements
• Handled cancellation requests and refund processing in compliance with company policies
• Managed order fulfillment inquiries, providing clear and timely updates to customers
• Troubleshot customer concerns and escalated complex issues as necessary
• Conducted proactive follow-ups with customers to ensure issue resolution and satisfaction
• Leveraged CRM platforms, Zendesk, and email management tools to track and document communications
December 2022 - January 2024

Project Specialist

• Support Project Planning – Assist in organizing timelines, tracking deliverables, and coordinating resources to keep projects on schedule.
• Facilitate Communication – Act as a bridge between teams/vendors and clients, ensuring updates and information flow smoothly.
• Monitor Progress – Track project milestones, flag potential issues, and help keep everything on track.
• Assist with Process Improvement – Identify small inefficiencies and suggest ways to improve workflows.
• Maintain Documentation – Keep project records, update reports, and support in preparing presentations or summaries.
January 2022 - October 2022

Virtual Assistant, Cognizant Philippines

• Administrative Support – Manage emails and documentation to keep daily operations running smoothly.
• Communication Assistance – Handle disputes and claims of each shipment, draft correspondence, and relay important information to stakeholders.
• Auditing – ensure all encoded data were all accurate prior to invoicing.
August 2020 - November 2021

Data Entry Specialist, Swanleap

• Processed and encoded high volumes of scanned invoices in the Transportation Management System (TMS) across multiple accounts.
• Maintained high data accuracy through careful validation and quality checks.
• Handled invoice disputes and claims, ensuring timely documentation and follow-up.
• Collaborated with cross-functional teams to investigate and resolve billing discrepancies efficiently.
May 2018 - June 2020

Customer Service Associate, Iqor Philippines

• Began as a Welcomer Agent, conducting outbound calls to new customers to ensure service satisfaction, provide onboarding support, and address initial inquiries.
• Promoted to Customer Service Representative (CSR), handling up to 70 inbound calls daily while resolving a wide range of customer concerns with a strong focus on service quality and efficiency.
• Consistently recognized as a top-performing agent for delivering excellent customer support and maintaining high performance metrics.
• Advanced to Wireless Number Portability (WNP) Agent within six months, serving as a tri-skilled representative managing high-volume calls across Customer Service and Dealer Support Group (DSG) queues.
• Assisted customers with transferring existing mobile numbers while ensuring accurate processing, compliance with portability requirements, and a positive customer experience.