Highly organized Virtual Assistant and Administrative Support Specialist with 5+ years of experience in administrative operations, CRM management, customer service, and sales support. Experienced in managing emails and schedules, maintaining client databases, preparing proposals and quotations, responding to customer inquiries, and following up on leads. Proficient in Google Workspace, Microsoft Office, CRM platforms, project management tools, and communication software. Strong attention to detail, organization, communication, multitasking, and problem-solving skills.
Geraldine Esquivel
Virtual Assistant | Administrative Assistant | CRM & Sales Support-
+63 961 324 3930
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ge.esquivel10@gmail.com
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Koronadal City, South Coatabto, Philippines
PROFESSIONAL SUMMARY
EDUCATION
2011
NOTRE DAME OF MARBEL UNIVERSITY
BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEREXPERIENCE
2020 - 2025
MASH CONCEPT INVESTMENT, LLC - DUBAI, UAE
ADMIN ASSISTANT | CRM AND SALES SUPPORT• Supported daily administrative operations and office coordination.
• Managed schedules, emails, records, documentation, and client communications.
• Responded to customer inquiries and maintained professional client relationships.
• Prepared proposals, quotations, sales documents, and business correspondence.
• Followed up on leads and assisted the sales team in generating new business.
• Maintained a CRM database containing 500+ client records, ensuring accurate and organized information.
• Supported sales targets while maintaining efficient day-to-day business operations.
• Coordinated multiple administrative and sales tasks while meeting deadlines.
• Provided reliable administrative and customer support to improve workflow efficiency.
2015 - 2019
SHIFFA SKINCARE - DUBAI, UAE
BEAUTY ADVISOR• Provided personalized customer service and product recommendations based on client needs.
• Handled high-volume customer interactions and responded to product inquiries.
• Maintained accurate product and sales records.
• Processed point-of-sale transactions and resolved customer concerns professionally.
• Supported daily operations through inventory restocking and product organization.
• Maintained organized product displays and supported overall store operations.
• Built positive customer relationships through professional and responsive service.
SKILLS
Google Workspace (Docs, Sheets, Gmail, Drive)
Microsoft Office (Word, Excel, Powerpoint)
Project Management (Trello, Asana, ClickUp)
Communication Tools (Slack, Zoom, Skype)
Design Tools (Canva, Photoshop)
CRMs (HubSpot, Zoho, etc.)
CORE COMPETENCIES
• Virtual Assistance
• Administrative Support
• CRM Management
• Customer Service
• Sales Support
• Lead Generation and Follow-Up
• Email Management
• Calendar and Schedule Management
• Data Entry and Record Management
• Client Communication
• Document Preparation
• Project Coordination
• Inventory Management
• Social Media Support