09763426671
gericadiango@gmail.com
Zone 6, Sugbongcogon Tagoloan Misamis Oriental

August 2020 to July 2024

Bachelor of Science in Technology Communication Management, University of Science in Technology Communication Management

October 2024 to May 2026

Executive / Admin Assistant, West End Group pty ltd

* Support advisers by preparing portfolio reports, meeting presentations, invoices,
and client documentation for review meetings and strategy discussions.
* Coordinate client meetings and appointments while assisting with calendar
management and travel arrangements when required.
* Ensure strict confidentiality and secure handling of sensitive client financial
information.
* Provide administrative and operational support to the adviser and team, completing
additional tasks as required.

August 2022- October 2024

Sales Representative, GoHealth360

* Maintained accurate records of customer interactions, sales activities, and
application details in the company CRM system.
* Assisted clients throughout the enrollment process, ensuring applications were
completed accurately and submitted on time.
* Consistently worked toward achieving individual and team sales targets while
maintaining high service standards.

June 2021-May 2022

Customer Service Representative, Ubiquity Careers Philippines

* Resolved customer issues efficiently while maintaining a high level of
professionalism and empathy.
* Assisted customers with account updates, billing concerns, and service-related
questions.
* Consistently worked to meet performance metrics such as customer satisfaction,
response time, and call quality.

June 2020 to May 2025

Englsih as a Second Language Teacher, Lingostar

* Assessed students’ language proficiency and monitored their progress through
regular evaluations and feedback.
* Fostered a supportive and positive learning environment that encouraged active
participation and continuous improvement.
* Communicated effectively with students to address questions, learning challenges,
and progress updates.