2011 - 2015

Bachelor of Elementary Education Major in Pre-school Education

St. Joseph’s College of Quezon City

- Calendar Management
- Appointment Scheduling and Confirmation
- Email Management
- Documentation Management
- Travel Planning
- Client Communication and Follow-Ups
- Data Entry

A motivated and committed General Virtual Assistant with a background in education and customer service. Eager to provide reliable, high-quality support to boost client efficiency. Proven ability for multitasking, proactive, and enjoyable to work with.

Oct 2021 - Aug 2024

TaskUs Inc.

Customer Service Representative (Voice and Non-Voice) and Subject Matter Expert

- Monitored transactions, processed payments, and helped with orders.
- Helped agents with their tasks as a support.
- Managed the administrative duties assigned by my team leader like attendance, scoresheets, labeling tasks, and auditing.

May 2021 - Sept 2021

Cardinal Health International Philippines

Customer Service Representative

- Monitored transactions, processed payments, and helped with orders.
- Patiently handled frustrated clients' issues in a professional manner.

May 2019 - Dec 2020

Cambridge Child Development Center

Kindergarten Teacher

- Created curricular plans and student-focused activities.
- Planned and managed school activities and events.
- Made progress reports weekly and monthly.
- Communicated with parents and clients well about their children's progress