Detail-oriented and reliable General Virtual Assistant with extensive experience in customer service, technical support, and administrative tasks. Skilled in email management, data entry, scheduling, CRM tools, and remote communication. Highly organized, tech-savvy, and committed to providing efficient virtual support to help businesses operate smoothly in a remote environment.

Full Potential Solutions (Technical Support)

• Troubleshoot and resolve tech issues for clients (software, hardware, etc.)
• Assist customers with scheduling appointment for technician visits
• Document issues and solutions for future reference

Sutherland Global (Customer Service Representative (Billing, Sales & Technical Support))

• Handles customer inquiries and issue via phone and email
• Meet Sales target by Promoting Products
• Provide Excellent customer service experience to boost satisfaction and retention
• Use CRM tools to log interactions and track sales Performance
• Assist customer with technical issue and scheduling technician visits

IBEX Philippines (Customer Service Representative)

• Handles customer inquiries and issue via phone and email
• Meet Sales target by Promoting Products
• Provide Excellent customer service experience to boost satisfaction and retention
• Use CRM tools to log interactions and track sales Performance

• Email & Calendar Management
• Data Entry & Data Management
• Customer Support (Phone & Email)
• File Organization
• CRM Tools & Documentation
• Administrative Support
• Appointment Scheduling
• Internet Research