Hello! I am Heziel

Empowering Lives, Unraveling Potential! Let's achieve greatness together.

I’m an administrative assistant who brings structure and clarity to busy operations. I manage shared inboxes, coordinate schedules across time zones, maintain CRM systems, and support financial documentation workflows with precision. From organizing high-volume communication to recording ledger entries and maintaining clean SharePoint files, I focus on accuracy, follow-through, and process consistency. I work confidently with Salesforce, Keap, Kartra, Google Workspace, and Microsoft Office, and I adapt quickly to new systems. My role is simple: keep communication organized, protect documentation integrity, and ensure nothing slips through the cracks so leadership can focus on higher-value work.

Administrative Assistant | Email & CRM Support | Google Workspace | Available for Full-Time Remote Work

Heziel Serdinio Francia
Lopez, Philippines
serdinioh@gmail.com
Freelancer
Check my CV View Work Hire Me

My Potentials

Always learning and growing.
Administrative Assistance
Email Management

Certificates

My Professional Background

Built by experience.
  • EXPERIENCE
  • EDUCATION
2021
Master of Arts in Education - Major in Educational Management

I am a graduate of Marinduque State College in the Philippines. With my post graduate degree, I demonstrate advanced understanding of educational theories, exceptional teaching and leadership skills, research proficiency, a deep commitment to student development, as well as heightened abilities in curriculum design and educational program evaluation.

Completed
Philippine Bookkeeping Vocational Course

I attended a comprehensive Bookkeeping Course that covered essential financial principles, accounting software, and practical skills for managing business finances. The course provided hands-on experience in tracking income, expenses, and preparing financial statements, equipping me with the knowledge to effectively manage and maintain accurate financial records.

2015
Bachelor in Elementary Education

I graduated Cum Laude in Philippine Normal University South Luzon Campus. As a bacheIor of Education, I possess a strong understanding of educational theories and practices, excellent communication and interpersonal skills, a patient and empathetic nature, creativity in lesson planning, strong organizational skills, and a genuine passion for teaching and fostering student development.

2024 - Present
Private Real Estate Training Company, United Kingdom
(Administration Assistant)

Manages multiple shared professional inboxes serving as the central communication hub
for customers and internal teams, ensuring clear organization and timely resolution of
inquiries.
Implements structured email categorization and follow-up systems to prevent stalled
threads and maintain inbox clarity.
Manages onboarding calls, client inquiries, reschedules, and refund-related appointments
with precision.
Maintains CRM platforms to accurately log interactions, update records, and track
workflows.
Administers a bookkeeping mailbox by reviewing purchase-related correspondence,
verifying invoice accuracy, and recording transactions in the company ledger.
Standardizes digital documentation by organizing invoices and receipts in SharePoint
using consistent naming conventions for traceability and audit readiness.
Supports customer success operations through administrative coordination, workflow
tracking, and reporting assistance.

2021 - 2023
Private Insurance Company, Philippines
(Financial Advisor)

Conducted comprehensive financial consultations to assess client needs and recommend
suitable insurance solutions.
Delivered clear explanations of policy coverage, benefits, and procedures to ensure
informed decision-making and compliance.
Managed client communications across multiple channels, resolving concerns efficiently
and maintaining service continuity.
Maintained detailed client records within CRM systems, tracking policy updates, renewals,
and documentation requirements.
Coordinated billing support, premium processing, and policy adjustments while ensuring
accurate record-keeping.
Monitored renewal schedules and executed proactive follow-ups to prevent lapses and
service interruptions.
Ensured adherence to regulatory standards and internal documentation protocols.

2016 - 2021
Private Elementary School, Philippines
(Administrative Officer)

Directed daily administrative operations, maintaining organized records and structured
internal communications.
Managed enrollment systems and ensured accurate maintenance of student and
institutional documentation.
Coordinated calendars, meetings, school events, and operational logistics.
Assisted in budget oversight, procurement coordination, and vendor management for
school operations.
Established organized filing systems for contracts, reports, and financial documentation to
support compliance.
Served as primary liaison among school leadership, staff, parents, and external
stakeholders.
Monitored administrative deadlines and ensured timely completion of institutional
requirements.

Services Offered

Commited to helping achieve goals.
Email Management

End-to-end email coordination, task tracking, and clear communication management.

Administrative Assistance

Performs clerical, administrative, and organizational tasks to support the smooth running of an office.

Data Entry

Efficient data entry with keen attention to detail, ensuring accurate and organized information. Ready to tackle tasks!


My Compilations

Skills, talent, and attitude for every craft.

Administrative Virtual As...

Let's work together !

I am available for freelance projects.
Hire Me

Get in Touch with Me
Feel free to contact me!

Address :
Lopez,
Philippines
Email :
serdinioh@gmail.com


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