August 2019 - July 2024

Bachelor of Science in Economics

Mindanao State University

DHAMIELYN ALTIZO-SARNO, MIT,LPT,DBM

Coach

February 2026 - July 2026

Customer Service Representation, Concentrix (Telco/Tech Support)

• Provided professional customer support across phone and digital channels.
• Managed customer records, account updates, and service requests with accuracy.
• Resolved inquiries efficiently while maintaining high customer satisfaction.
• Recommended products and services based on customer needs and goals.
• Demonstrated strong communication, organization, and multitasking skills in a fast-paced environment.

January 2024 - January 2026

Marketing | Document Specialist, SkillsVisa Travel Consultancy Services

• Managed social media accounts, created content, and launched Facebook ad campaigns to increase engagement and attendance.
• Guided clients through the U.S. employment application process
• Provided interview coaching and application support to help clients secure employment opportunities.
• Generated nearly PHP 900,000 in client payments through effective marketing and client conversion strategies.
• Provided administrative support by coordinating schedules, managing documents, and overseeing day-to-day operations.

March 2019

Accounting Student Assistant, Landbank

• Assisted with data entry, record management, and financial documentation using Microsoft Excel.
• Maintained organized filing systems and supported administrative and audit-related tasks.

• Skilled in administrative support, email management, and calendar coordination.
• Experienced in customer service and professional client communication.
• Proficient in social media management, CRM systems, and online research.
• Strong time management and multitasking skills in fast-paced environments.
• Detail-oriented with excellent problem-solving and organizational abilities.