2019
Bachelor Of Science in Hotel and Restaurant Management
Centro Escolar University
Know more about me
Travel has taught me that the best journeys run on good planning, adaptability, and knowing how to handle the unexpected—and those same qualities shape how I work. Behind every smooth trip is a well-organized plan, just as behind every successful business is someone keeping things on track. With experience in administration, customer service, and contractor coordination, I enjoy creating order, solving problems, and helping teams move forward efficiently. So if you see me thriving in a new destination, chances are I can help your business thrive too.
My Skills and Competencies
Administrative Tasks
Customer Support Associate
Data Entry
Operations Assistant
Certificates
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My Experience and Education
March 2026
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Present
Breezeway
(Assist Agent)
- Delivered omnichannel guest support (inbound/outbound calls, email, chat) for reservation inquiries, booking modifications, cancellations, refunds, and stay-related concerns.
- Managed and updated guest reservations using Guesty, ensuring accurate booking verification, status checks, and record integrity.
- Coordinated with cross-functional teams to resolve guest issues, including disputes, escalations, and special requests, ensuring timely resolution.
- Created, monitored, and updated operational work orders in Breezeway for housekeeping and maintenance coordination.
- Collaborated with internal teams via Slack and Zoom to support daily operations and service continuity.
2023
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2026
Tetra Pak PH
(Receptionist / Admin Assistant)
- Managed front office supplies and inventory using Maximo, including stationery, equipment, and furniture; created and tracked purchase orders for supplies and services, and handled work orders to ensure timely delivery and compliance.
- Assisted visitors and staff by maintaining cleanliness, safety, and organization in reception areas; handled inbound and outbound calls from local and international clients, emails, and meeting room bookings to provide seamless front desk coordination and support.
- Processed employee Daily Time Records in Ramco, handled petty cash reimbursements through Rydoo, and organized physical/digital files while providing data entry, reports, and clerical support with confidentiality.
2022
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2023
Uptown Mall Bonifacio
(Operations Assistant)
- Monitored inventory levels and executed replenishment actions to ensure adequate supply availability; processed supplier and contractor invoices and delivery receipts by accurately encoding data into PRISM for timely payment.
- Generated and maintained regularly scheduled reports to support operational efficiency; organized and maintained comprehensive digital and manual filing systems for streamlined document retrieval.
- Supported the execution of promotional events and digital/traditional marketing campaigns to enhance engagement and visibility; updated and managed Wayfinder (Digital Directional Map) content, ensuring accurate display of new tenants, movie schedules, and directional information.
My Services
Administrative Support
Efficient admin support: inbox, files, reports, and data tasks to keep your operations organized and smooth.
Customer Service
Professional call and email handling, ensuring fast, friendly responses for clients and customers.
Inventory & Procurement
Track supplies, create POs, coordinate vendors, and manage deliveries with accuracy and efficiency.
Operations & Project Assistance
Support tasks, track updates, organize content, and help teams stay aligned and productive.
Calendar Scheduling
Efficient calendar scheduling, appointment coordination, and calendar management support.