2009
Bachelor of Science in Nursing
University of Santo Tomas, Legazpi City
More Info About Me
I am a detail-oriented virtual assistant with years of experience in customer service and email support. I am organized, reliable, and skilled in handling customer inquiries, managing inboxes, and supporting daily business operations. I am comfortable working remotely and committed to delivering high-quality client support.
My Skills and Competencies
Customer & Patient Communication
Billing and Account Support
Scheduling and Calendar Management
Email and Inbox Management
Data Entry
Certificates
My Experience and Education
2016
-
2021
M1 Limited (Singapore)
(Customer Service Center Officer | Email Support Specialist)
Provided email and phone support for customer accounts, handling billing enquiries, plan changes, relocations, renewals, and cancellations.
Managed high-volume cases with accuracy, coordinated escalations, and ensured timely, professional communication while supporting customer retention and satisfaction.
2015
-
2016
Spa Esprit Group (Singapore)
(Client Service Associate)
Handled inbound calls and client inquiries, and managed appointment bookings and rescheduling for service-based treatments.
Provided accurate information on services, packages, availability, and pricing.
Coordinated bookings to support smooth daily operations.
2012
-
2015
JP Morgan Chase & Company (Philippines)
(Risk Operations Analyst | Telephone Banker)
Handled retail banking inquiries as a Telephone Banker, resolving billing and account issues
Investigated potential fraud, analyzed patterns, and helped prevent fraudulent activity.
2009
-
2011
Teleperformance (Philippines)
(Customer Support Specialist | Technical Support Representative)
Handled inbound customer support for a telecommunications client, resolving billing and basic technical issues via phone. Provided clear guidance, documented cases accurately, and supported sales and service goals in a fast-paced remote-style environment.
My Services
Data Entry and Accurate Documentation
Reliable data entry services, ensuring close attention to detail and confidentiality when handling sensitive information
Email and Inbox Management
Efficiently manage email inboxes, including organizing messages, prioritizing tasks, responding to inquiries, and ensuri
Email & Customer Support
Deliver clear, empathetic, and timely communication to maintain customer satisfaction.
Scheduling & Calendar Management
Efficient scheduling and calendar management services, including appointment booking, reminders, and rescheduling.
Billing and Payment Support
Billing support for patient inquiries, record updates, documentation, and coordination with billing teams