Customer Service Representative with experience in eCommerce support, customer relations, and order processing. Skilled in resolving customer issues, finding workable solutions, and providing top-notch customer service in high-volume environments. Skilled at coaching and training new hires to improve team performance, communication, and workflow efficiency. Detail-oriented, dedicated to helping grow the company while maintaining high levels of customer satisfaction. Adaptable.

Bachelor Of Science In Office Administration

The program equips me with skills in office wizardry, communication, technology, and organization. Made me prepared to excel in the administrative field with business acumen and modern office tools.

Multitasking |Conflict Resolution|Adaptability

Customer Service & Customer Support (Phone, Chat, Email)
eCommerce Support & Order Processing
Refunds, Returns & Escalations Handling
Customer Relationship Management & Tickets Management
Technical Support & Problem Solving
Lead Qualification & Appointment Scheduling
Training & Mentorship of New Employees
NPS & CSAT Focused
Excellent Communication & Problem-Solving Skills
High Attention to Detail & Time Management
Software: Shopify, Konnektive, Microsoft Excel, Google Forms

Ecommerce Support

Processed customer orders for various eCommerce campaigns through Shopify.
Managed refund processing and subscription transactions on Konnektive.
Prepared escalation reports and shipment follow-ups to upper management using Microsoft
Excel and Google Forms.
Helped customers with order issues, tracking information, refunds, and account questions.
Provided accurate documentation and ensured prompt resolution of customer issues in a fastpaced environment.

DoorDash Customer Service Representative

Helped customers, drivers, and merchants with questions regarding orders, delivery, refunds,
and accounts.
Provided real-time chat and email support while maintaining excellent customer service
standards.
Worked cross-departmentally to resolve escalations and efficiently ensure customer
satisfaction.
Managed order tracking and payment issues and resolved delivery issues in a fast-paced
environment.
Maintained detailed records of customer interactions and complied with company policies and
procedures.

Medicare Support Specialist

Answered customer inquiries regarding Medicare benefits, coverage, claims, and account
information.
Provided accurate and clear information regarding healthcare plans, eligibility, and billing
concerns.
Kept all customer information confidential and handled all sensitive information with the utmost
professionalism.
Addressed customer issues promptly and met customer service and compliance standards.
Properly documented customer interactions and followed up on unresolved cases.

Real Estate Appointment Setter

Made outbound and inbound calls to qualify and set appointments for prospective clients.
Worked with senior support/closers to make sure clients were given property offers and
solutions in the best way possible.
Maintained and updated lead databases, ensuring accurate client information and call results.
Built rapport with prospects to determine needs, interest and readiness to move forward.
Supported sales pipeline through proper endorsement of qualified appointments to senior sales
representatives for closure.
Scripts and compliance guidelines were followed while keeping the communication professional
and persuasive.

BPO Care and Tech Mentor T-Mobile

Provided customer care and technical support assistance for T-Mobile customers on account,
billing and device issues.
Led and prepared new team members for onboarding support, product knowledge training, and
live call support.
Assisted agents in performance improvement through feedback, call monitoring and sharing
best practices.
Worked with higher level support teams to resolve escalated customer issues and ensure
proper case resolution.
Maintained excellent customer satisfaction while ensuring compliance with company policies,
service standards and quality metrics.
Supported continuous team performance improvement through training updates and process
reinforcement.

Dave Email Support Representative

Dave Email Support Representative
Dealt with customers’ queries through emails about banking services, login, transactions, and
app problems.
Offered troubleshooting assistance regarding payments, direct deposits, and account
verification.
Conducted investigations on customers' problems through coordination with various internal
resources.
Maintained thorough records of every case and remained in compliance with company policies.
Responded promptly and professionally while providing good customer service.

Customer Service Representative (NPS Top Performer)T-Mobile

Delivered outstanding customer services on various issues related to billing, accounts,
troubleshooting devices, and other services.
Consistently attained high Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
A standout performer for consistently delivering good customer experience and achieving
excellent performance metrics.
Resolved customer complaints in an efficient manner and ensured that they were always solved
on a first contact basis.
Successfully handled escalation matters and coordinated internally for a more rapid resolution
of issues.
Properly documented all customer interactions.

Zendesk | Salesforce | Zoho
Zillow | C2 Protips | Cisco Finesse
Avaya | Slack | Zoom
Skype | Call tool | Feishu
Excel | Ms Word | Google Sheet
Powerpoint | Canva

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