Results-driven customer service professional with nearly 3 years of experience in the BPO
industry, specializing in telecom, healthcare, and financial services. Proven ability to deliver
exceptional customer support, resolve complex inquiries, and ensure strict compliance with
company policies and regulatory standards. Dedicated to achieving high levels of client
satisfaction, fostering long-term relationships, and contributing to organizational success
through strong communication, analytical problem-solving, and performance-focused
results. Recognized for adaptability in fast-paced environments and commitment to
excellence in every customer/client interaction.

Optum Global Solutions – Healthcare Account

Job Title: Provider Services Advocate

September 2023 – February 2025
Responsibilities:
• Managed provider inquiries related to healthcare claims, eligibility, benefits, authorizations,
and insurance coverage while maintaining strict HIPAA compliance.
• Verified insurance eligibility, policy coverage, and documentation requirements to support
accurate claims processing and timely resolution.
• Assisted providers with claim status inquiries, reimbursement policies, and provider portal
navigation.
• Coordinated with internal teams to resolve documentation discrepancies and expedite claim
related concerns.
• Maintained accurate account records and ensured compliance with healthcare regulations
and organizational quality standards.
Achievements:
• Maintained 99% data accuracy.
• Maintained strong client relationships and delivered high-quality customer service.
• Maintained HIPAA compliance and safeguarded confidential patient and provider information
with zero compliance violations.
• Kept accurate records and safeguarded confidential customer information.
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ARB CALL FACILITIES - Financial Services Representative

Job Title: Loan Officer

April - September 2022
Responsibilities:
• Assisted customers with loan applications and financial service inquiries.
• Verified customer information and ensured documentation accuracy.
• Processed requests efficiently and provided timely follow-up.
• Delivered professional support that enhanced customer satisfaction.
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IQOR - Telecommunications

Job Title: Senior Agent

September 2025 – April 2026
Responsibilities:
• Handled billing, account, and service-related customer inquiries.
• Resolved customer issues efficiently while maintaining professionalism.
• Educated customers on products, services, and account options.
• Maintained accurate customer records and interaction notes.
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MEDICAL VIRTUAL ASSISTANT TRAINING

PROVA & Clinovate Virtual

Hands-on training of the following such as:
•US healthcare system
•HIPAA Compliance
•EHR/EMR
•Insurance verification
•Prior authorization
•Referral management
•Patient intake, and scheduling
•Customer Service in Healthcare
•Medical billing overview
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CORE VIRTUAL ASSISTANT SKILLS

• Microsoft Word, Excel, Google Sheets, Microsoft teams, Zoom
• HIPAA Compliance
• Prior Authorization Support
• Customer Service/Excellent Communication
• Email & Calendar Management
• Claims Follow-Up
• Strong Work Ethic
• Organized and Creative
• Strong Attention to Details
• Empathy and Compassion
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Bachelor's Degree

Business Administration major in Marketing Management

Earist Cavite Campus
Academic Excellence Awardee - 2023
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