Jeralden Gumera

Virtual Assistant
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Contact Information
  • +63995 144 2428
  • jerayourva@gmail.com
  • Quezon City, Philippines
OBJECTIVE

Customer Support and Admin Support VA with experience handling client communication, travel coordination, scheduling, data management, and daily business operations. Skilled in managing inquiries through phone, email, and chat while keeping records organized and operations running smoothly. Experienced in customer-facing roles that require accuracy, multitasking, and problem-solving in fast-paced environments.

EDUCATION
June 2009 - April 2013

Western Mindanao State University

Graduated
Bachelor of Elementary Education
Major in General Education

March 2018

Licensed Professional Teacher

WORK EXPERIENCES
2021-2026

Travel Consultant

Jing Airwaves Travel Services
-Book domestic and international flights, ferries, and hotels.
-Plan travel itineraries and provide travel recommendations.
-Respond to client inquiries via phone, email, and chat.
-Resolve booking issues and provide solutions in a timely manner.
-Find the best deals and discounts for clients.
-Provide customer support for urgent travel concerns.
-Schedule and manage social media posts to attract more clients.

2017-2020

General Admin Assistant

Union Global Marketing Inc.
-Handled phone calls, emails, and messages.
-Scheduled logistics for product delivery and return.
-Managed email and maintained accurate records.
-Handled customer concerns professionally and promptly.
-Scheduled meetings, appointments, and travel arrangements.
-Used MS Office, Google Docs, and Drive for documentation.

2016-2017

Assistant Human Resource

RAB Raceway Enterprise and Company
-Assisted in recruitment and hiring processes.
-Scheduled interviews and coordinated with applicants.
-Maintained and updated employee records and files.
-Monitored employee attendance, leave, and payroll documents.
-Prepared HR reports and documentation.

2015-2016

Social Media & Marketing Support

Royale Business Club
-Assisted with social media posting and engagement.
-Supported Facebook Ads campaigns and webinar coordination.
-Helped generate leads through online outreach.

2014-2015

Frontliner / Cashier

SM Lifestyle Entertainment Inc.
-Processed ticket sales and handled payments accurately.
-Assisted customers with inquiries and concerns.
-Maintained accurate cash drawer and reports.
-Followed company procedures and provided excellent service.