Dedicated and detail-oriented Virtual Assistant with experience in administrative support, Australian bookkeeping, Xero payroll, customer service, data entry, and social media management. Backed by a strong administrative background and proven reliability across office, security, and client-facing roles, I excel at streamlining operations, managing multiple priorities, and delivering accurate results. I am proactive, organized, and committed to helping businesses increase productivity by providing dependable, high-quality virtual support. Eager to contribute my skills and build long-term partnerships with clients who value efficiency, professionalism, and integrity.

Administrative Support
Email & Calendar Management
Data Entry and Web Research
Customer Service
Social Media Management
Australian Bookkeeping
Xero Accounting Software
Bank Reconciliation
Accounts Payable & Accounts Receivable
Payroll Processing (Xero Payroll)
Invoice Creation and Financial Record Management
Document Management and Organization
Process Improvement & Confidentiality

Google Workspace (Docs, Sheets, Drive, Gmail) • Microsoft Office (Excel, Word, PowerPoint, Outlook) • Xero • Canva • Slack • Zoom

Caretaker / Caregiver

Delivered compassionate, person-centered care while ensuring the client's safety, comfort, and overall well-being.
Assisted with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, mobility, and meal preparation.
Monitored the client's physical condition, documented health changes, and promptly reported concerns to family members or healthcare providers.
Administered medications according to prescribed schedules and maintained accurate medication records.
Maintained a clean, organized, and safe living environment by performing light housekeeping, laundry, and sanitation tasks.
Planned and prepared nutritious meals based on dietary requirements and personal preferences.
Provided companionship and emotional support, helping improve the client's quality of life and emotional well-being.
Assisted with mobility, transfers, and exercises to promote independence and reduce the risk of falls.
Coordinated medical appointments and transportation, ensuring timely access to healthcare services.
Demonstrated professionalism, patience, confidentiality, and cultural sensitivity while building trusted relationships with clients and their families.

Aviation Security / Lady Guard

Maintained airport security by conducting passenger screening and monitoring restricted areas in compliance with aviation regulations.
Performed routine inspections and security checks to identify and address potential security risks.
Prepared detailed incident reports and maintained accurate security documentation.
Coordinated effectively with airport personnel and law enforcement to ensure safe and efficient operations.

ENCODER

Entered and verified large volumes of data with accuracy and efficiency.
Maintained organized records and ensured data integrity across company systems.
Assisted with administrative tasks that supported daily branch operations.

Administrative Assistant (On-the-Job Training)

Prepared and organized office documents, reports, and correspondence.
Managed filing systems and maintained confidential administrative records.
Assisted staff with data entry, scheduling, and other office support functions.
Contributed to efficient office operations through accurate and timely administrative assistance.

Secretary / Cashier

Managed front-office operations, including scheduling appointments and responding to customer inquiries.
Processed cash transactions and maintained accurate financial records and daily cash reports.
Prepared invoices, receipts, and business correspondence while ensuring document accuracy.
Provided excellent customer service and administrative support, contributing to smooth daily business operations.

Associates Computer Secretarial

Pro VA Training Program (General Virtual Assistant & Australian Bookkeeping with Xero Accounting Software

Virtual assistance, business operations, and administrative support; hands-on training in Australian Bookkeeping with Accounting Xero Software.

DHAMIELYN A. SARNO, MIT

PRO VA PH
dhamsarno@gmail.com
Mobile # 09158325769