2010
Bachelor of Science in Hotel and Restaurant Management
Olivarez College
More Info About Me
Experienced Property Management and Administrative Professional with over 10 years of administrative, client service, and real estate support experience across the United States, Singapore, and the United Arab Emirates. Currently supporting a residential property management company in Texas by assisting the Vice President, Director of Operations, Director of Marketing, and Property Managers with daily portfolio operations. My responsibilities include property listings, work order management, lease renewals, invoice processing, vendor management, KPI reporting, and communication with residents, property owners, and vendors. Highly proficient in AppFolio, MLS, and residential property management operations.
In addition to property management support, I manage the company's website, social media platforms, and the Vice President's social media accounts. I create marketing content, write SEO focused blog articles, and produce AI-generated graphics and videos that help increase online visibility and engagement.
Previously, I worked as a Transaction Coordinator and Social Media Manager for real estate companies in the United States and Singapore, supporting transaction coordination, tenancy management, tenant communications, appointment scheduling, and digital marketing.
Earlier in my career, I spent seven years in Dubai, UAE, providing executive and administrative support for organizations including Expo 2020 Dubai and Imdaad. I am organized, dependable, detail-oriented, and able to manage multiple priorities while delivering accurate, timely, and high-quality work.
My Skills and Competencies
Lead Generation / Cold Calling
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Administrator
General Virtual Assistant
Transaction Coordinator
Property Management
Graphic Design
Certificates
My Experience and Education
July 2024
-
Current
Property Management in Texas
(Property Management & Operations Specialist)
- Report directly to the Vice President, Director of Operations, Director of Marketing, and Property Managers to support daily portfolio operations.
- Assist with onboarding and training Assistant Property Managers and Business Coordinators on AppFolio, LeadSimple, property listing procedures, and daily property management workflows.
- Support daily portfolio operations using AppFolio, LeadSimple, MLS, ShowingTime, ShowingHero, and other property management platforms.
- Prepare marketing-ready property listings by editing property photos and publishing listings in AppFolio, MLS, ShowingTime, ShowingHero, and social media platforms, ensuring listing accuracy and timely updates.
- Process vendor invoices, verify supporting documents, upload records into AppFolio, and forward completed invoices to Property Managers and property owners for review and approval.
- Coordinate and close work orders and service requests while maintaining accurate documentation.
- Prepare and process lease renewals, Property Management Agreements, and the TXR 2402 Broker Compensation Form.
- Maintain renter and property owner insurance records and monitor policy compliance.
- Prepare KPI reports, Monthly Rental Market Statistics, and other operational reports for leadership.
- Communicate with residents, property owners, vendors, and internal teams regarding property-related matters.
- Manage Jotform submissions for tenant 30-day notice forms and maintain accurate property and client records.
- Manage and organize LeadSimple CRM records to support lead tracking and follow-up.
- Review property listings, website content, and operational records to ensure accuracy and consistency.
- Use DocuSign to prepare and process lease-related documents.
- Manage the company website and optimize content using Squarespace.
- Write SEO focused blog articles to increase website traffic and search visibility.
- Manage the company's Facebook, Instagram, LinkedIn, TikTok, YouTube, and Google Business Profile.
- Create marketing materials, AI-generated graphics, edit videos using Canva and CapCut, and develop social media content.
- Design landing pages and support email marketing campaigns and company newsletters.
- Respond to online reviews and maintain a positive online reputation.
- Monitor and manage social media performance using Metricool and support advertising campaigns.
- Proofread website content, blogs, and marketing materials to ensure accuracy.
- Support additional projects and operational initiatives as assigned.
November 2023
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April 2024
Property Management in California
(Social Media Manager)
- Develop and implement social media strategies to drive lead generation and increase brand visibility.
- Create engaging and visually appealing content tailored to social media platforms, including graphics, videos, and written posts.
- Create a social media topic that can be published throughout the entirety of the year 2024.
- Manage social media accounts, monitor interactions, respond to comments, and engage with the audience to foster a sense of community and brand loyalty.
- Monitor and analyze social media metrics, track campaign performance, and provide regular reports to demonstrate the effectiveness of social media efforts in lead generation.
- Write compelling and concise copy for social media posts, advertisements, and promotional materials, ensuring consistent brand messaging and tone of voice.
December 2022
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October 2023
Natawate Real Estate - Singapore
(Executive Virtual Assistant / Transaction Coordinator)
- Coordinating and managing all aspects of real estate transactions, including listing agreements, purchase agreements, and other documents needed.
- Communicate with clients and real estate agents to ensure all necessary information is obtained and shared.
- Facilitating the documents between parties, ensuring all necessary paperwork is signed and filed promptly.
- Maintaining accurate and up-to-date transaction files, including contracts, and amendments.
- I conduct property listing research and research on real estate trends to assist with pricing and marketing strategies.
- Managing and organizing real estate databases and ensuring accurate and up-to-date information.
- Managing PropNex submission.
- Preparing reports, documents, and other materials related to transactions.
- I assist with marketing and advertising efforts, including creating graphic design and other marketing materials.
- Providing administrative support to real estate agents including scheduling appointments, arranging meetings, and handling WhatsApp inquiries.
- Staying up-to-date with changes in real estate laws and regulations to ensure compliance with all legal requirements.
June 2022
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August 2022
Jharper Realty LLC
(Executive Virtual Assistant - Project Based Contract)
- Primary duties include supervising VA staff, handling social media accounts (Facebook and IG) email communication, coordination and scheduling of real estate buying and selling opportunities, and overall management of the leads.
- To communicate and work within our interdependent team.
- Calendar Management
- Tracking of priority emails
- Reach out to promising clients through emails
- To convince the customer to set up an appointment
- Lead generation
- Manage Social Media
- Create engaging multimedia content using Canva.
- Preparing real estate forms and documents.
- Managing a client database and preparing reports.
- Performing other duties as assigned.
December 2020
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April 2022
Enything International
(Executive Virtual Assistant)
- Create engaging multimedia content using Canva.
- Oversee, plan and deliver content using scheduling tools such as Meta Business Suite, Canva.
- Stay up to date with latest social media best practices and technologies
- Use social media marketing tools such as Buffer, Quillbot, Jasper.
- Responding to comments and messages on each of our accounts.
- Overseeing customer service provided via social media.
- Copywriter. Responsible for the creation and adaptation of written content.
- Responsible for running Facebook ads or boosting.
- Engage with customers and followers.
- Keep an eye on social media trends
August 2021
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November 2021
Expo 2020 Dubai
(Administrator)
- To provide coordination and support to the Communications department for day-to-day task execution both administrative and operational in nature.
- Receive all administration requests from the Communications department as well as external parties and action accordingly in line with Expo standards;
- Follow-up on all requests received internally and externally;
- Act as the foundation for the Department’s administration support and coordination;
- Schedule and organize meetings, events and maintain agendas;
- Duly execute administrative tasks and follow up on actions;
- Maintain proper documentation for easy retrieval for audit;
- Undertake any other administrative duties as assigned by the VP and Senior Management team.
- Providing administration support to the Pavilions and Exhibitions team;
- Answering incoming calls; taking messages and re-directing calls as required;
- Dealing with email inquiries;
- Diary management and arranging appointments, booking meeting rooms and conference facilities as well as managing the booking of facilities in some venues;
- Updating management roster in response to sickness, annual leave, and shift swaps
- Administer any internal requests such as Vehicle Access Passes or staff accreditation requests and administer any vehicle movement requests through the Delivery Management System;
- General office management such as ordering stationery;
- Raise all finance system related items for assigned projects such Purchase Requests, Service Entry Sheets, etc.
August 2019
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July 2021
IMDAAD LLC
(Admin Assistant)
- Assist the Facilities Manager in all aspects of project implementation as needed.
- Support the Facilities Manager with external contacts as needed.
- Coordinate all Facilities activities, work direction, and support
systems.
- Supervise and train facility employees and contractors as needed.
- Independently maintain and update administrative policies and
processes.
- Set up, maintain, and organize department's central files, information,
filing, and messages.
- Assist facilities staff in locating parts, supplies, and materials.
- Prepare billing for client (Material Billing, Variable Billing and Fixed
Fees).
- Provide administrative support to the Facilities team.
- Manage the client system (EAM & MAXIMO), including receiving work
request, assigning work orders,
- Coordinate to all Service request and PPM Appointment.
- Entering system data, and providing the overall system
administration.
- Preparing Purchase Requisition, Material Requisition, Stationary, and
Grocery.
- Handling Petty Cash
- Preparing Daily attendance and Overtime.
- Preparing Monthly Report (FMMR, Breached Report & KPI scorecard)
- Manage all outside contractors in support of the Facilities
Department, including maintaining records and contracts,
coordinating project activities, and providing scheduling support.
July 2018
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July 2019
SICIS ME
(Admin Coordinator)
- Prepare quotation, delivery order and invoice from different contractors, designers, fitout companies and consultant.
- Monitor and follow up on outstanding Sales quotation.
- Conduct site visit and prepare site report.
- Executes the specific inspections on materials, equipment and construction/installation activities on site.
- Assuring that the work is performed as required by the contract and meets or exceeds the required qualities.
- Assuring the acceptable quality of materials, processes, and workmanship in the project work.
- Check all materials and equipment as delivered on site and ensure its compliance with approved materials and specification.
- Create, Manage, assist and organize calendar for the Managing
Director and Projects Executive.
- Schedule and coordinate meetings, appointments, and travel
arrangements.
- Prepare meeting minutes.
- Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process.
- Daily maintaining files, record and manage Correspondence.
- Answering and managing incoming calls and correspondence (e-mail,
letters, packages etc.).
- Meet and greet clients.
- Research as assigned.
- Organizing events and conferences.
- Reminding the manager/executive of important tasks and deadlines.
- Distribute incoming mail.
- Prepare presentations, spreadsheets and reports.
- Track stocks of office supplies and place orders when necessary.
- Assist colleagues whenever necessary.
March 2016
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December 2017
Commercial Bank International - Dubai
(Relationship Officer)
- Provide exceptional quality service to new and existing Premium clients relationships by providing them with the full suite of financial products & services based on their needs.
- Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls & visits to existing and new clients.
- Develop an action plan to broaden the existing client relationship by to acquiring new client relationships as well as new TMLs.
- Achieve sales targets in line with best practice standards of services and acting as a “Trusted Advisor” to the Premium clients.
- Adhere to Premium service quality standards and comply with Premium policies and guidelines.
- Update all clients’ files and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.
- Identify and acquire new Premium clients to achieve “New To Bank” targets as well as cross sell targets.
- Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.
- Monitor own portfolio (portfolio management) by tracking the progress of Customer base, Asset Portfolio, Deposit Portfolio & Penetration Ratios of products and service.
- Pay attention to client feedback for any suggestions/concerns to propose innovative ideas for new products and services, and escalate to the Premium Program Manager when necessary.
- Participate in Premium program sponsorships, events & initiatives that contribute in promoting the program image.
- Retain Client ownership (strong knowledge of client account, transactions and all issues related to client)
- Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc.
- To sell Personal finance products to the specified target customers/segments and meet monthly sales targets.
- To contact potential customers and convince them about the bank’s product offerings.
- To ensure that prospects are clearly communicated about the bank charges/terms and conditions.
- To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to all the legal and compliance guidelines provided by the bank are adhered to.
- Data confidentiality and secrecy norms of the bank are adhered to.
- To ensure that no customer application is misplaced and is kept in safe custody.
- To ensure that code of the conduct as per the bank bank’s policy are adhered to.
- To ensure that all the documents provided by the customer for completion the card applications are duly checked and forwarded to the relevant bank officers.
- To ensure that I do the documents original sighting as laid out in the original sighting guidelines of the KYC policy of the bank.
- To ensure that the sales process prescribed by the bank is fully adhered to.
- Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank.
August 2015
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December 2015
Commercial Bank of Dubai
(Relationship Officer)
- Responsible for selling personal loans by finding new sales opportunities.
- Achieving sales targets through direct selling as agreed with the Sales Manager.
- Conducting promotional activities, group meetings and road shows to achieve budgeted sales volumes
- Briefing customers on the documentation, application and approval process
- Managing achievements of sales objectives by setting sales targets - Meet with loan applicants to identify their needs and collect information for loan applications
- Submit loan applications in a timely manner
- Respond to applicants' questions and resolve any loan-related issues.
- Operate in compliance with laws and regulations.
- Leverage sales tools and resources to identify new sales leads and nurture prospect relationships
- Collaborate with Sales Leaders
October 2014
-
April 2015
Citibank Dubai
(Relationship Officer)
- Sales Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives
- Sales opportunities Maximize opportunities to sell additional products and services to the existing Customers- Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue
- Providing professional, and high-quality service that meet customers’ requirements and exceeds their expectations
- Identify customer needs and fulfilling it with proper bank’s products or services
- Handle customers’ requests/inquiries related to their accounts , products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction- Identify and source new customers for the products ( Credit Card & Personal Loan)
- Explain the customers the features and benefit of the products.
- Collect verify and submit the documents needed
- Plan and achieve monthly targets
- Priority customers Maintain strong relationships with priority customers and refer sales opportunities to Premium Banking team
- Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
- Complaints Resolve issues and complaints from customers; escalate issue when outside authority
My Services
Transaction Coordinator
Managing all aspects of real estate transactions, including listing agreements, purchase agreements, and other documents
Executive Virtual Assistant
Highly talented and detail-oriented Virtual Assistant with a proven track record of providing exceptional support and en
Administration
Meticulous Administrator, excellent at juggling multiple tasks, including payroll and human resources.
Property Management
Report directly to the Vice President, Director of Operations, Director of Marketing, and Property Manager.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Testimonials
Antoniette Ramirez
I highly recommend Jhericko for Amazon Product Listing Job. He's very amazing and effective in everything he does. He follows instructions very well and clarifies everything that isn't clear. Overall, He will be a great fit to your Amazon Product Listing Role! Highly Recommended!
Jermar Harper
Jhericko is a great assistant, he genuinely cared about the success of my company and implemented strategies and software to make it happen. He is very organized and made a very good leader for the other staff members he managed. Adding Jhericko to your team, is definitely adding an asset to your company.
Jeffri Natawate
I had the pleasure of working with Jhericko as my virtual assistant and his contribution to my business was invaluable. Jhericko is a meticulous professional who consistently handled all tasks with remarkable efficiency and attention to detail. His ability to be open to feedback and explore unconventional methods of working made our collaboration not just productive, but also innovative.
Jhericko earned my complete trust, managing sensitive responsibilities such as making payments with my credit card and handling critical documents including contracts and government-related papers. His proficiency in tools like Excel and Canva significantly enhanced our operational workflows.
One of Jhericko's most commendable skills was his near-perfect coordination of all my appointments, making errors a rarity. His eagerness and speed in learning new systems, like Monday.com, further amplified his effectiveness and adaptability in our fast-paced environment.
Above all, Jhericko was an undeniable asset to our team, playing a pivotal role in the growth of my business. His reliable backend support granted me the bandwidth to focus on other crucial aspects of my work. I am confident that Jhericko’s new employer will consider themselves fortunate to have such a talented and dedicated individual on their team.
Jhericko, thank you for your outstanding contribution and best wishes for your future endeavors. You will be greatly missed!