• Shopify Product Listing
• Product Uploading
• Product Description Writing (ChatGPT)
• Facebook Meta Suite
• Canva
• Data Entry (Google Sheets, Microsoft Excel)
• Inventory Management
• Attention to Detail
• Communication Skills
• Shopify Dropshipping
• Customer Service

Online Seller

• Manage product uploads and listings using Facebook Meta Suite, ensuring accurate product details, pricing, and availability.
• Respond to customer questions about pricing, product authenticity, and shipping to ensure each customer is satisfied with their experience.
• Share content through Facebook posts and Messenger groups, helping the product reach over 500 potential customers each month.
• Respond to customer inquiries and post-sale concerns, contributing to repeat purchases and customer retention.
• Edit and optimize product photos and captions with Canva to boost product presentation and engagement.
• Monitor and update product information regularly to maintain 90% listing accuracy across online selling platforms.

Cashier (Pharmacy)

• Assisted customers and patients by providing accurate product, pricing, and prescription-related information, serving 50+ customers daily while maintaining professional customer service.
• Assisted with annual inventory audits by reviewing 200+ pharmacy products to identify items nearing expiration and ensure inventory accuracy.
• Processed cash and card payment transactions for 50+ customers daily with high accuracy and accountability.
• Managed sales and transaction records, reconciling cash daily with 99% accuracy and complete documentation.
• Supported doctors and healthcare staff with admin and operations, contributing to smoother patient service and daily workflow.

Sales Secretary

• Managed and updated client records, reports, and product documentation, maintaining data accuracy across all records.
• Prepared quotations, reports, memos, and email correspondence, supporting 20+ client and internal communications weekly.
• Organized filing systems and maintained updated pricing and sales information, improving document retrieval time.
• Coordinated daily administrative tasks, reports, and documentation, achieving 99% on-time completion of assigned deliverables.
• Maintained confidentiality of sensitive client and business information while handling documents and records monthly.
• Prioritized multiple administrative responsibilities simultaneously, achieving consistent completion of deadlines in a fast-paced environment.
• Updated vehicle pricing lists and product information, ensuring 100% accuracy of current pricing data.

Front Line Associate

• Processed 40+ customer transactions daily with a high level of accuracy, demonstrating strong data entry and attention-to-detail skills.
• Reviewed and verified transaction details ( Pay-out / Send-out) before processing, ensuring accuracy and minimizing errors.
• Managed multiple tasks simultaneously in a fast-paced environment while consistently meeting accuracy and productivity standards.
• Entered and verified customer and transaction data, maintaining organized records and supporting efficient information management.

Trade Marketing Assistant

• Maintained inventory records for 20+ merchandising materials, ensuring accurate stock information and organized item documentation.
• Prepared reports, emails, and supplier documentation, supporting the timely completion of administrative tasks.
• Organized digital and physical records, improving document management efficiency and reducing filing errors.
• Coordinated with suppliers and internal teams to manage product information and documentation, supporting efficient workflow and communication.
• Processed and reviewed 15+ supplier invoices monthly, coordinating with suppliers and internal teams to ensure accurate documentation and timely submission to the accounting department.
• Consolidated sales data from multiple sources, achieving 90% accuracy in reporting and record management.

Shopify Training

I built a Shopify E-Commerce Store, gaining hands-on experience in product research, competitor analysis, and listing management. I identified profitable low-, medium-, and high-ticket products and analyzed high-traffic competitor stores to inform product selection strategies. Imported and uploaded products, created optimized product descriptions, and utilized tools such as AliExpress, store detectors, and image downloaders to streamline workflows. I improved product pages with better categories and optimizations to make shopping smoother and boost sales.

General Virtual Assistance Training

I did hands-on training in General Virtual Assistance, learning professional work ethics, remote teamwork, and administrative support. I used Google Workspace, Microsoft Office, and Canva for data entry, document creation, scheduling, and file management. I tried different VA niches such as admin support, customer service, social media, and e-commerce. The project-based tasks helped me level up my attention to detail, communication, time management, and problem-solving skills.

Bachelor of Science in Business Administration
University of the East | Recto, Manila, Philippiines | 2007

Dhamielyn A. Sarno, MIT
Project Manager
dhamsarno@gmail.com
Mobile # +63 9158325769