2015
Associate Graduate of Information Technology
WVSU-PC
More Info about me
Hello! I’m John from the Philippines! I have a passion for the beach, love to travel, and enjoy gaming in my spare time. I take pleasure in discovering new destinations, spending time with friends, and immersing myself in online games to relax.
In my professional journey, I have spent nearly five years in the BPO sector, managing international accounts across various fields, including healthcare, travel and telecommunications.
I am dedicated to assisting businesses in staying organized, providing outstanding service, and achieving growth through dependable virtual support. Whether it involves administrative duties, bookkeeping, or managing client interactions, I am here to simplify your workload.
Let’s collaborate and add value to your business!
My skills and competencies
Bookkeeping Assistance
Social Media Assistance
Administrative Support
Data Management & Research
Tech-Savvy & Adaptable
Attention to Detail
Certificates
My Experience and Education
2023
-
2025
EXL services
(Customer Service Representative - Healthcare Account)
Managed member accounts and
benefits using Salesforce with full
HIPAA compliance. Handled email and
phone inquiries, educated members on
HSA/FSA expenses, and explained
EOBs to resolve billing and claim
issues.
2021
-
2021
Transcom
(Customer Service Representative - Telco Account)
Process request for account activation, upgrade, renewal of subscription, sending and clarifying of details in the billing statements.
2022
-
2023
Joemark Photography
(Social Media Manager)
Create engaging and visually appealing content, including posts, images, videos, and other media formats, to keep our audience entertained, and respond to comments, messages, and mentions on the Facebook page, fostering meaningful interactions and building a sense of community.
2015
-
2018
WNS Global Services
(Customer Service Representative - Travel Account)
Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations.
My Services
Graphic design
Conceptualizing and producing designs that satisfy client requirements
Social Media Management
I help brands grow online, engage their audience, and stay consistent with content that fits their voice.
Bookkeeper/Data Entry
With hands-on experience in financial and billing data, I know the importance of accurate records.
Basic Marketing Support
I schedule email campaigns, generate leads, build lists, research content, and create branded marketing materials.
Customer Service Support
I provide email/chat support, handle billing and claims, and manage CRM and tickets to ensure smooth customer service.
General Administrative Support
I manage emails, calendars, appointments, organize files, plan travel, and create forms using tools like Google Forms.