I help businesses stay organized, responsive, and visible online through reliable customer support, virtual assistance, and strategic content creation. With experience supporting U.S.-based clients, I manage email and chat support, handle account inquiries, and oversee inbox, calendar, and CRM management with professionalism and attention to detail. I also create SEO-optimized websites and blog content, manage social media posts, and design engaging graphics in Canva to strengthen and grow a brand’s online presence. I’m process-driven, dependable, and committed to delivering clear communication, organized systems, and high-quality work that supports both customer satisfaction and sustainable business growth.

Customer Service Representative

Fraud & Claims Specialist (Truist Bank): Managed end-to-end fraud detection and account security. Performed high-risk authentication, processed complex claims, and managed debit/credit card maintenance (blocks, reissues, and security resets).
Merchant Support (JPMorgan Chase - Pay Connexion): Acted as a third-party support lead, assisting merchants with payment processing, ACH transfers, and check refunds.
Compliance & Security: Maintained 100% adherence to strict US banking regulations and data privacy protocols while navigating multiple internal systems simultaneously.
Communication: Handled high-volume inbound and outbound calls, resolving escalated disputes with a focus on quality assurance and customer retention.

Website Headers and Overall Optimization

Website Optimization
Page Speed boost
Website Headers
Website Content
Image Alt and Optimization
SEO-friendly Content | Desktop and Mobile
WordPress Landing Pages
Web Design

Shopify Blog Writer

Blog Writer | Wallpaper US
Creative Writer
E-Commerce Writer
Imagery Editing | Canva PRO
Internal and External Linking
H1, H2, H3

Creative Content Writer | Fine Arts Newsletter

Fine Arts Newsletter Writer
Creative Writer
Proofreading
Structured-Format Writer | Word Counts
Imagery Editing | Canva PRO
H2, H2, H3

Product Description Writer for E-commerce | Beauty Products

Trello | Collaboration to cross-functional teams
Research | Shopee & Lazada
Product's Key features, Benefits, and Differentiators
Proofreading and Word Count Measurements
On-trend Product Reviews

Municipal Health Care - Assistant ( Dental, Inventory, Vaccination)

Provide heartwarming assistance to the patients
Assisted with their concerns at the health center
Conducted interviews
Helped with paperwork
Collaborated with the whole team
Provided free medicines to patients
Checked temperatures and blood pressure

Barangay Hall Assistant

Front desk operations
Document Printing
Assisting Documents
Community Service

Elementary Tutor

Graduate of Bachelor of Science in Psychology

With Latin Honors - Cum Laude

Senior High School - Humanities and Social Sciences

With Honors

Content Writing
Keyword Research
Grammar and Vocabulary
Content Management Software
Graphics Designing
Canva Pro
WordPress
SEO Knowledge
WordPress Content
Tech Savvy
Computer Skills
Microsoft Office Suite

Pro VA

Pro VA -Mentor, Coach and Head

SEO

Pro VA -Coach in SEO