2016
Bachelor of Science in Information Technology
University of Rizal System
Detail-Oriented Virtual Assistant | Customer Service and Lead Gen | Data Encoder
Hello, I’m Joreen. I am a dedicated and detail-oriented professional with experience in customer service, lead generation, and administrative support.
I previously worked as a Customer Service Representative in a financial institution, where I handled customer inquiries, account concerns, payment follow-ups, and transaction validations. This role strengthened my communication skills, problem-solving abilities, and professionalism when dealing with clients.
I also have experience managing a real estate page, where I responded to inquiries, engaged with potential clients, and handled online messages efficiently. In addition, I worked as a lead generator, researching and gathering accurate information about potential clients, verifying details, and organizing qualified leads for endorsement to the sales team.
I am skilled in:
• Customer support (chat and email)
• Lead generation and online research
• Data entry and encoding
• Social media inbox management
• Administrative tasks
I am reliable, organized, and committed to delivering quality work. I am eager to help businesses grow by providing excellent customer service and accurate support.
My Skills and Competencies
Data Entry
Lead Generator
Social Media Management
Customer Service Representative
Data Entry
Content Creator
Certificates
My Experience and Education
2023
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2026
Wefund or JuanHand
(Customer Service Representative)
As a Customer Service Representative (CSR), I am responsible for assisting customers by addressing inquiries, resolving complaints, and providing accurate information about products and services. This role requires strong communication skills, effective problem-solving abilities, and a strong commitment to delivering excellent customer service.
June 2021
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March 2023
Amaia Land Corp.
(Property Specialist)
Amaia Property Specialist responsible for assisting clients in finding suitable residential properties, responding to inquiries, and guiding buyers through the reservation and purchasing process. Handles lead follow-ups, property presentations, site tripping coordination, and client documentation. Provides excellent customer service to ensure a smooth and satisfying property buying experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Data Encoder
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Virtual Assistant
Manages emails, schedules, and admin work.
Customer Service Representative
Handling customer inquiries, resolving concerns, and providing accurate information about accounts and services. Strong