2018
AB Communication Arts
University of the East Caloocan
Get to know me!
I'm Josiah Lim, and over the past three years I've built my career at IT Impact, Inc. as a Sales Associate and Social Media Coordinator — where strategy, creativity, and technology converge every day.
At IT Impact, a Microsoft-certified Data & AI Solutions Partner, I work alongside industry veterans to drive client outreach, craft compelling proposals, manage social media content, and coordinate sales campaigns across multiple channels. From scoping custom Microsoft Access and SQL Server solutions to producing infographics, video scripts, and LinkedIn content, I bring both the analytical and creative sides of the role to life.
My foundation in social media started where many great stories do — with family. Managing our family's Facebook presence across the Motorcycle Parts Industry and a café, I developed the 4Es framework I still stand by today: Educate, Empower, Entertain, and Engage. That hands-on experience taught me how to grow an audience authentically, build brand identity from the ground up, and turn creative content into real business results.
As a proud member of Generation Z, I understand that the digital landscape doesn't wait — and neither do I. Whether it's staying ahead of AI trends, crafting bilingual outreach, or producing scroll-stopping content, my commitment is to position every brand I work with as a trendsetter, not a follower.
If you're looking for someone who blends sales instincts with creative execution and a genuine passion for digital marketing — let's connect. The best results happen when creativity, strategy, and purpose work together.
My Skills and Competencies
Video Editing
Social Media Management
Graphic Designer
Email Marketing
Content Creator
Web Design
Customer Service Representative
Certificates
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My Experience and Education
2020
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2022
Jin San Tea & Coffee
(Social Media Manager)
Transformed the brand's social presence through visually compelling content across Instagram and Facebook. Focused on storytelling through design — creating posts that didn't just look good, but sparked real connection with the audience.
2018
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2019
Motorcycle Parts Republic
(Social Media Manager)
Ran the brand's Facebook pages end-to-end — from daily organic posting to community engagement and customer support. Grew likes and followers by prioritizing genuine interaction over vanity metrics, turning followers into loyal customers.
2023
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2027
IT Impact, Inc.
(Sales Associate & Social Media Coordinator)
At IT Impact — a Microsoft-certified Data & AI Solutions Partner — I've grown from coordinating content into a full sales and marketing force. I manage multi-channel social media presence, craft targeted outreach campaigns, write proposals, and produce creative assets including infographics, video scripts, and LinkedIn content. Working alongside 14x Microsoft Access MVP Juan Soto and a team of seasoned developers, I've sharpened my ability to translate complex technical solutions into clear, compelling narratives that resonate with decision-makers. Every day here has deepened my instinct for what moves people — and what moves deals forward.
2019
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2020
Concentrix
(Customer Service Representative)
Brought a sales-minded approach to every customer interaction — listening first, solving fast, and leaving people genuinely satisfied. Whether resolving issues on the spot or turning complaints into opportunities, I consistently delivered experiences that built trust and loyalty.
July 2022
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Sept 2022
Jal Yoga Studio
(Social Media Manager)
Built and maintained a consistent brand voice across social platforms, developed a structured content calendar, and actively engaged with potential clients through community groups. Every post was crafted to reflect the studio's identity and attract the right audience organically.
My Services
Video Editing
Editing short-form videos via CapCut, VN, and Canva; scripting AI-generated content with Google Flow and Descript.
Email Marketing
Running targeted campaigns on Mailchimp and Wix — cold outreach, follow-ups, and nurture sequences that get replies.
Social Media Management
3 years managing B2B and consumer brands — analyzing trends, planning campaigns, and growing engaged communities.
Content Creation/Writing
Crafting social captions, proposals, email sequences, and video scripts that inform, persuade, and convert.
AI-Augmented Content & Marketing
Using Claude, CoPilot, Gemini and other AI tools daily to accelerate content, outreach, and campaign strategy.
Customer Service Representative
3 years in sales coordination at IT Impact plus inbound CSR experience — solving problems and guiding decisions.