Results-driven Virtual Assistant and former BPO Team Leader with over 8 years of experience in operations management, technical support, and executive assistance.

Certified in Real Estate Virtual Assistance and Meta Ads, with a proven track record of managing the end-to-end sales cycle, from lead generation via Facebook Ads to loan processing and client turnover.

Expert in navigating complex CRM systems (Dynamics 365, SAP, RAVE) and optimizing processes to drive measurable KPI growth.

• Data Entry and Database Management
• Customer Experience and Client Support
• Real Estate Virtual Assistance
• CRM Management
• Lead Generation and Nurturing
• Administrative and Executive Support
• Digital Marketing Support
• Project and Task Coordination
• Process Documentation and Optimization
• Email and Calendar Management

October 2025 – April 2026

Virtual Assistant, Freelance

• Performed lead enrichment by sourcing and verifying emails, websites, and social media profiles (Facebook, Instagram)
• Maintained organized and accurate lead databases to support outreach and sales pipelines
• Created and scheduled social media content to improve online presence and engagement
• Managed basic social media interactions, responding to messages and engaging with prospects
• Assisted in running and monitoring digital ad campaigns (Meta Ads) for lead generation
• Ensured data accuracy through cross-checking and validation across multiple sources

January 2019 – January 2026

Team Leader / Process Lead, Concentrix

• Supervised a team of 20 Subject Matter Experts supporting operations across Luzon, Visayas, and Mindanao
• Led coaching, performance management, and process improvement initiatives resulting in measurable KPI growth
• Created and maintained standard operating procedures and weekly executive reports for clients
• Provided operational oversight, issue resolution, and staff development in alignment with company goals

November 2024 – November 2025

Property Specialist, Xur Homes Realty Inc.

• Develop and manage Meta Ads campaigns to attract qualified property buyers
• Respond to inquiries, nurture leads, and assist clients in housing loan applications
• Conduct both virtual and in-person presentations to close sales
• Keep updated on real estate trends and digital marketing strategies to improve campaign results

September 2017 – January 2019

Customer Service Representative, Concentrix

• Proactively identify opportunities to offer products, upgrades, or subscription plans that meet customer needs
• Execute and process sales transactions on behalf of customers with high accuracy and attention to detail
• Resolve complex billing concerns, manage payment methods, and handle account-related inquiries
• Provide professional support via phone, email, and chat regarding product features, pricing, and availability
• Deliver first-level troubleshooting for service or product-related issues to ensure customer retention
• Maintain rigorous records of every transaction, interaction, and account change in the company's CRM

May 2012 – August 2017

Production Supervisor, Big E Food Corporation

• Oversaw production operations with up to 40 personnel and 9 packaging machines
• Trained and mentored operators and new supervisors to maintain efficiency and product quality
• Implemented safety and productivity measures to achieve production targets

• Operations & CRM
Dynamics 365, SAP, RAVE, GoHighLevel, Asana, Trello

• Data & Reporting
Microsoft Excel, Google Sheets, CRM Reporting Tools

• Marketing & Content
Canva, Capcut, Facebook Ads Manager, Meta Business Suite

• Automation & Lead Management
GoHighLevel, Botcake, Zapier, Unito

• Communication & Admin
Google Workspace, Microsoft Office, Slack, Zoom, Microsoft Teams