Customer Support and Administrative Professional with 11+ years of experience in customer service, email support, data entry, order management, and back-office operations. Skilled in handling customer inquiries, resolving complaints, processing orders, refunds, and account concerns, while maintaining accurate records and documentation. Highly adaptable, resourceful, detail-oriented, and quick to learn, with proven experience working independently, managing high-volume tasks, and coordinating with internal teams to deliver efficient and professional support.

Email Support Manager, Performance Golf

0917 300 2521

Engagement Lead, Performance Golf

0919 318 3283

Email Support Specialist, Performance Golf

0926 045 2613

Email Support Specialist, Performance Golf

• Customer Support: Respond to customer inquiries regarding products, orders, memberships, payments, shipping, returns, and accounts.
• Order Management: Assist with orders, cancellations, returns, exchanges, backorders, and product availability.
• Product & Shipping Support: Provide product information, track shipments, and resolve delivery issues.
• Refunds & Memberships: Process refunds, returns, exchanges, subscriptions, cancellations, and billing concerns.
• Complaint Resolution: Investigate customer concerns and provide professional, effective solutions.
• Account Research: Review account, order, payment, and tracking records to resolve issues accurately.
• Documentation & Follow-Up: Maintain accurate case records and follow up on pending concerns.
• Policy & Escalation: Explain company policies and escalate complex or high-priority cases when needed.
• Customer Feedback: Document recurring concerns and product feedback to support service improvements

Email Processor/ Data Entry, Medkismet

• Handled inbound email inquiries and provided timely, accurate responses to customers.
• Reviewed and processed customer emails, addressing questions, concerns, and requests.
• Performed back-office tasks related to customer feedback and product reviews.
• Monitored product page feedback and reviews to identify customer concerns and trends.
• Escalated relevant customer feedback and issues to the appropriate teams.
• Maintained accurate records and ensured email-related tasks were completed efficiently

Customer Service Representative, 24-7 INTOUCH CONTACT CENTERS

• Worked in the Compliance team handling Driver documents for a ride sharing app via inbound/outbound email for 10 months.
• Awarded as one of top agents in last quarter of 2018 before being transferred to Passenger/driver LOB.
• Handled all driver and passenger concerns for the ride sharing app via inbound/outbound email and chat when all 6 LOB's merged for 3 years, handling Lost and found, Damage claims, Promos and coupons, Driver earnings concerns, All kinds of passengers with agent scope

Customer Service Representative, Telus / Sears Account

• Answering Inquiries: Assist customers by phone with questions about products, orders, and services.
• Handling Complaints: Listen to customer concerns, troubleshoot issues, and provide appropriate solutions such as refunds, exchanges, or replacements.
• Processing Transactions: Process new orders, handle billing information, manage returns, and keep customer records up to date.
• Escalating Issues: Forward complex or unresolved concerns to management or the appropriate technical team for further assistance.

Customer Service Representative, TREC PACIFIC

• Handled customer chat and emails for a Television shopping network in the US for 10 months.
• Given a temporary position as OIC for morning shift to organize refunds requests.
• Handled email and chat ticket distribution across the team during shift.
• When account was dissolved, I was transferred to an Australian account and handled LOB's such as Tech support ticketing and system monitoring.

Customer Service Representative, Concentrix - Amazon account

•Managed high volume inbound calls whilst maintaining excellent standards.
• Collaborated with internal teams to resolve escalated support concerns.
• Provided expert product guidance to ensure client needs were satisfied.
• Handled order inquiries, order status, returns, subscriptions, escalations.