Reliable Medical Virtual Assistant with hands-on experience in patient appointment scheduling, insurance verification, prior authorizations, referral letters, and medical scribing. Demonstrates strong communication skills, a solid work ethic, and a professional attitude when collaborating with healthcare teams. Committed to delivering high-quality support, improving workflow efficiency, and contributing to positive patient and organizational outcomes.

Bachelor of Physical Education
Palawan State University (2024-2025)

• Patient Care and Management
• EHR/EMR entry level (Practice Fusion, Athena)
• Patient Appointment Scheduling, Referral Letters, Medical Scribing, Insurance Verification and Prior Authorization
• Organized and Creative
• Excellent Communication
• Strong Attention to Details

• EHR/EMR: Practice Fusion, Athena
• Trello, Asana
• Ring central, 8x8, WhatsApp, Skype, Discord, Viber, Zoom
• Microsoft Word, Excel, Google Sheets, Microsoft teams

Medical Virtual Assistant Training - PRO VA

• Basic Technical skills of a Medical Virtual Assistant
• Understanding US Healthcare System
• Introduction to Health Insurance Portability and Accountability Act of 1996 (HIPAA)
• Overview of roles and responsibilities of a Medical Virtual Assistant such as, medical receptionist, administrative assistant, patient appointment scheduling, referral letters, medical scribing, insurance handling, and prescription refill
• Administrative tools utilization such us EMR/EHRs like Practice Fusion and Athena
• Learning proper patient - provider communication to smooth practice operation

• HIPAA Awareness Training
• Medical Virtual Assistant Training (PRO VA)
• World of Medicare (CMS)
• 2026 Medicare Part C and Part D reporting requirements and data validation (CMS)
• General Virtual Assistant Training ( PRO VA)

Liza Illaga - Medical VA Mentor (PROVA) | illagalizaionese27@gmail.com | +639397733132