Results-driven Executive Virtual Assistant and Customer Support Specialist with experience in customer retention, content moderation, and high-volume service environments. Proven ability to improve customer satisfaction, reduce churn, and support operational efficiency through proactive problem-solving and data-driven decision-making. Recognized for handling complex customer concerns, managing priorities under tight deadlines, and supporting business growth through organized and structured executive support.

CUSTOMER SERVICE REPRESENTATIVE, 2022 – 2023

ㆍManaged hotel and restaurant reservations, ensuring guest experiences and high service accuracy.
ㆍPromoted Caesars Rewards Visa credit card, increasing enrollment and maximizing guest spending benefits.
ㆍResolved customer concerns efficiently, maintaining high satisfaction levels and reinforcing brand loyalty.
ㆍLeveraged follow-up strategies to encourage repeat bookings and long-term customer engagement.
Impact: Contributed to revenue growth through credit card promotion and retention-focused service approach.

RETENTION SPECIALIST, 2023 - 2024

ㆍHandled high-volume inbound and outbound calls focused on retention and cancellation prevention.
ㆍAnalyzed complaint trends and provided feedback to improve service and customer experience.
ㆍMaintained strong performance in call handling time, resolution rate, and retention success.
Impact: Improved customer retention through strategic problem-solving and data-backed customer insights.

CONTENT MODERATOR, 2024 - 2025

ㆍReviewed high volumes of business websites to ensure compliance with Facebook Marketplace.
ㆍMaintained strict adherence to platform while meeting productivity and accuracy targets.
ㆍPrioritized high-risk content based on severity and impact, ensuring timely policy enforcement.
Impact: Protected platform integrity by ensuring policy compliance and minimizing content violations.