AMA COMPUTER COLLEGE - PAMPANGA

Bachelor of Science in Computer Science

Results-driven Social Media Manager with 6+ years of experience building and managing brand presence across Facebook, Instagram, and TikTok. Proven track record of growing accounts from zero to 6,000+ engaged followers through organic content, strategic planning, and consistent community engagement. Skilled in content calendars, copywriting, analytics, and campaign support. Strong background in customer service and technical support, contributing to excellent audience engagement and brand reputation management.

Social Media Management (Facebook, Instagram, TikTok)
Content Strategy & Content Calendars
Copywriting & Caption Writing
Community & Inbox Management
Social Media Analytics & Performance Reporting
Campaign Support & Promotions
Audience Research & Competitor Analysis

Meta Business Suite
Canva
Facebook Ads (Basic)
Google Workspace
Content Scheduling & Platform Insights

Social Media Manager
2019 – Present | Remote / Philippines

Developed and executed organic social media strategies for Facebook, Instagram, and TikTok.
Grew social media accounts from zero to 6,000+ engaged followers through consistent posting, audience interaction, and content optimization.
Created monthly content calendars, captions, and visual assets using Canva.
Managed daily community engagement, including comments, messages, and inquiries, to build brand trust and customer relationships.
Monitored analytics and platform insights to improve content performance and posting schedules.
Supported promotional campaigns generating single-day sales of up to PHP 10,000 and consistent monthly revenue of PHP 2,000–3,000.
Collaborated with business owners to align content with branding and sales objectives.

MIS Support II
South Park Noodle House, Inc. | 2014 – 2017

Provided technical and system support for internal users.
Assisted with system documentation, user training, and process improvements.
Collaborated with cross-functional teams to resolve operational issues.

Customer Service Specialist
Servicedeck Computer Services | 2012 – 2014

Handled customer inquiries via phone and email with professionalism and empathy.
Resolved issues efficiently to maintain customer satisfaction and retention.
Maintained accurate documentation and regular reports.

Technical Support
QUBE PC Technologies | 2011 – 2012

Assisted with system setup, troubleshooting, and maintenance.
Supported hardware and software installations and diagnostics.
Worked closely with team members to resolve technical issues.

https://jobseekers.ph/katherinejoylicyayo/portfolio/social-media-management/69811

https://jobseekers.ph/katherinejoylicyayo/portfolio/calendar-scheduling/69828

https://jobseekers.ph/katherinejoylicyayo/portfolio/graphic-design/69820

https://jobseekers.ph/katherinejoylicyayo/portfolio/logo-design/69819

Social Media Management
Facebook Ads
Canva
Lead Generation
General Virtual Assistant Training
Data Entry

Dhamielyn A. Sarno
Pro VA
Project Manager
+63 915 832 5769
dhamsamo@gmail.com