Experienced Software Engineer with 8+ years of experience delivering Customer Communications Management (CCM), OpenText Exstream development, application support, production support, document automation, and workflow optimisation solutions for global organisations including QBE, DXC Technology, and Fuji Xerox. I have expertise in OpenText Exstream, production support, Agile, incident management and client engagement, and recently completed a Master of Information Technology (Cyber Security) in Australia.
Kenneth Isaac G Bernardino
Software Engineer-
kent.bernardino@gmail.com
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+61452202548
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linkedin.com/in/kenneth-isaac-bernardino/
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jobseekers.ph/kennethisaacbernardino
PROFESSIONAL SUMMARY
TECHNICAL SKILLS
• Application & Production Support, Enterprise Systems Support
• Incident, Problem & Change Management, Root Cause Analysis (RCA)
• ITIL Framework, IT Service Management (ITSM), SLA Management
• Cyber Security, Cloud Security, Network Security Fundamentals
• Security Compliance, Risk & Vulnerability Assessment, Incident Response
• SQL, Database Management, Data Validation & Reporting
• PHP, JavaScript, HTML5, CSS3, Java (Basic)
• Agile Scrum, SDLC, DevOps Concepts, System Integration
• ServiceNow, Jira, Microsoft Office 365, Technical Documentation
WORK EXPERIENCE
Apr 2023 – May 2026
Customer Service & Operations Supervisor (While Completing Postgraduate Studies)
Ippudo Australia Pty Ltd• Supported daily operations in a fast-paced, high-volume environment, ensuring smooth service delivery and strong customer satisfaction.
• Provided shift leadership by coordinating team workflow, assisting staff during peak periods, and maintaining consistent service standards.
• Applied problem-solving and process-focused thinking to address operational challenges, improve efficiency, and support reliable day-to-day performance.
• Demonstrated adaptability, reliability, and effective time management while balancing operational responsibilities alongside postgraduate IT studies.
Feb 2022 – Dec 2022
Senior Software Engineer
QBE Group Shared Services Centre - Philippines• Led delivery of BAU and Qnect customer communication solutions, ensuring compliant and scalable implementations.
• Designed and developed dynamic communication templates using OpenText Exstream for print and digital customer correspondence.
• Implemented workflow optimisation and performance improvements, reducing communication template turnaround time by approximately 20–30%.
• Managed complex variable data processing and business rules supporting high-volume personalised customer communications across multiple insurance correspondence streams.
• Collaborated with Business Analysts, QA, UAT, and deployment teams to support successful production releases.
• Participated in Agile Scrum ceremonies, contributing to sprint planning, reviews, and continuous delivery.
• Performed troubleshooting, root cause analysis, and production support for enterprise systems
Aug 2019 – Feb 2022
Technology Consultant II
DXC Technology Philippines• Delivered technical consulting and application support across enterprise IT systems.
• Conducted system analysis, configuration, and platform implementation for enterprise clients.
• Handled incident management and service requests within SLA targets, supporting enterprise applications used across multiple business units.
• Supported release management, deployment validation, and SDLC delivery across Agile environments, contributing to stable production releases and reduced post-deployment defects.
• Developed technical documentation and knowledge base materials to improve operational support.
• Collaborated with cross-functional stakeholders to support system integration, resolve production incidents, and deliver continuous service improvements.
• Identified opportunities for process improvement and service optimisation.
• Ensured compliance with IT governance, security policies, and organisational standards.
Oct 2018 – Jul 2019
Systems Analyst
Fuji Xerox Singapore Pte Ltd• Supported Output Generation Systems for Housing Development Board (HDB) Singapore, producing high-volume customer communications for nationwide correspondence delivery.
• Designed and implemented CCM templates and automated document workflows.
• Performed system debugging, integration testing, and validation to ensure accurate document outputs.
• Improved quality assurance and compliance controls within communication workflows.
• Prepared technical specifications and workflow documentation for system maintenance and knowledge transfer.
Aug 2014 – Oct 2018
Programmer Analyst
DXC Technology Philippines• Developed and maintained enterprise applications supporting business operations.
• Built automated batch processes and workflow automation to improve system efficiency.
• Implemented bug fixes, enhancements, and change requests across multiple releases.
• Used JIRA for task tracking and Agile project management.
• Produced technical documentation and deployment support materials.
• Provided production support and troubleshooting to maintain system availability.
EDUCATION
Master of Information Technology (2023-2025)
Cyber Security SpecialisationKing's Own Institute, Sydney, Australia