2016
Bachelor of Science in Foreign Service
Lyceum of the Philippines University - Cavite Campus
About Me
My name is KEN PHYLLIS P. NARVAEZ, also known as KEN or PHYLLIS, single, 31-years-old from Imus City, Cavite, Philippines. Highly motivated, detail-oriented, deeply committed to providing reliable, efficient, and high-quality support to businesses and professionals. I take pride in my strong work ethic, adaptability, and excellent organizational skills. I thrive in fast-paced environments where accuracy, time management, and clear communication are essential with ability to multiple task while maintaining professionalism and delivering results on time.
I finished Bachelor of Science in Foreign Service. My professional experience include documentation and retail business with 10 years of combined logistics and customer service. Strong background in record management, cash handling, and data tracking using Microsoft Excel. Highly organized, dependable, and committed to maintaining accuracy and efficiency. Through these roles, I developed skills in email and customer support, data organization, problem-solving, and work with minimal supervision, all essential qualities of a reliable and effective Virtual Assistant.
I also completed a Virtual Assistant Training Program under ProVA, where I honed my skills in digital tools, remote collaboration, and backend support.
If you’re looking for a dedicated, proactive, and results-driven Virtual Assistant who will treat your business like her own. Let’s work together to streamline your operations and take the stress off your plate. Message me now and let’s make your business run smoother and smarter starting today.
My Skills and Competencies
Social Media Management
Data Entry & File Organization
Invoicing, Quotations & Follow-Ups
Remote Work & Independent Task Handling
Customer Service
Time Management & Attention to Detail
Certificates
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My Experience and Education
2018
-
2025
Orient Freight International, Inc.
(Documentation Clerk/Manifest Incharge - Import)
• Collect, review, and verify pre-alert documents (HBL/MBL) to ensure accuracy and completeness prior to encoding in the E2M/CDEC system, a service platform of the Bureau of Customs (BOC).
• Maintain and update shipment monitoring logs, including estimated time of arrival (ETA).
• Submit cargo manifests through the E2M/CDEC system once validated and registered by the shipping line.
• Prepare endorsement letters for brokers to facilitate processing and securing of Cargo Release Orders (CRO) and Delivery Orders (DO), required for container release.
• Process check preparations for payment of shipping line local charges.
• Prepare billing statements for clients/customers.
• Coordinate with Accounting and Finance by transmitting billing invoices for processing.
• Manage the Seafreight Import department’s cash fund to support container release and other miscellaneous operational expenses.
2017
-
2018
"K"Line Philippines, Inc.
(Documentation Assistant - Export and Import)
Export Responsibilities:
• Prepare and input Shipping Instructions into the Carrier’s Bill of Lading (BL).
• Ensure accuracy and completeness of shipment details prior to submission.
• Coordinate with relevant parties to validate export documentation.
Import Responsibilities:
• Collect and organize all transferred data required for preparing documents for submission to the Bureau of Customs (BOC).
• Prepare and send Arrival Notices via email to customers for incoming container shipments.
• Submit cargo manifest through the E2M/CDEC system based on vessel voyage details.
• Process import documentation necessary for the release of Delivery Orders.
• Compute demurrage charges and endorse computations to the Cashier for issuance of Official Receipt (OR).
September 2016
-
November 2017
Olympic Village Entreprises, Inc.
(Head Cashier (Sports Outlet))
• Designated as Head Cashier to supervise staff and sales clerk, prepare and check documents for submission to the Head Office.
• Provided customer satisfaction by way of prompt service, maintaining a friendly and customer focused approach, greeting customers as they arrive at the store and assisting them when buying decisions are required.
• Packed and bagged the purchased items.
December 2013
-
June 2014
Metro Gaisano – Imus
(Cashier)
• Provided customer satisfaction by way of prompt service, maintaining a friendly and customer focused approach, greeting customers as they arrive at the counter and assisting them when buying decisions are required.
May 2013
-
October 2013
Supervalue, Inc. – SM Supermarket
(Cashier)
• Provided customer satisfaction by way of prompt service, maintaining a friendly and customer focused approach, greeting customers as they arrive at the counter and assisting them when buying decisions are required.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Data Encoder
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Representative
Handling customer inquiries, resolving concerns, and providing accurate information about accounts and services.