Versatile and results-driven professional with extensive experience in operations management, healthcare, and corporate training. Over nine years of combined expertise in business process outsourcing (BPO) and nursing, with proven leadership in managing teams, optimizing workflows, and improving performance. Recognized for strong communication, adaptability, and dedication to excellence in fast-paced environments.

SiBS Solutions, Operations Manager

Manage team while handling multiple clients

Bishop Joseph Regan Memorial Hospital, Operating Room Nurse/ Delivery Room Nurse

Assists Doctor’s Operations, Takes care of Post Op Patients. Assists in delivery and takes care of post partum patients

Universal Hospital, Nurse Assistant

Assist Doctor side by side

Sutherland Global Services, Internal Help Desk| Product Specific Trainer

Handled escalated customer concerns and implemented process improvements.
Collaborated across departments to enhance client experience and service delivery
Train, coached and developed staff for career growth and improved KPIs.

Sibs, Most Promising Manager

Best Trainer Performance, Sutherland Global Services

Scenario-Based Learning Junior Trainer, Sutherland Global Services

Exemplary Attendance Record, Sutherland Global Services

• Intravenous Therapy Training – Southern Philippines Medical Center

• Basic Life Support – Americare International Training Center, UAE

• Pain Management During Labor and Birth – Universal Hospital

Sutherland Certified Learning Professional Training Delivery 1 (BPO Seminar)

Scenario Base learning Workshop (BPO Seminar)

Medical Coding Serminar