Bachelor of Science in International Hospitality Management – Cruise Line Operations and Hotel Services — Lyceum of the Philippines University, Manila (2017)

▸ General Virtual Assistance Training by PRO VA (June 2026)
▸ Rising Telemarketing Star of the Year — Anantara Vacation Club (2024)
▸ SOLAS Certified — Safety of Life at Sea (2017)
▸ NC II Bartending Certificate — Philippines (2016)
▸ NC II Housekeeping Certificate — Philippines (2016)
▸ Red Cross Volunteer Certificate — Philippines (2015)

Detail-oriented professional with 8+ years in hospitality and client relations, now transitioning into remote VA work. Proven ability to manage communications, coordinate schedules, handle data entry, and deliver exceptional client experiences across multicultural environments.

Throughout my career I've worked directly with global clients — managing their expectations, solving problems quickly, and keeping everything running smoothly behind the scenes.

I'm now channeling that experience into virtual assistance, where my background in scheduling, CRM data entry, written correspondence, and multi-tasking gives me a head start on day one. I'm organized, responsive, and take real pride in making the people I work with look good.

October 2022 - February 2026

Telemarketing Executive, Minor Vacation Club (Thailand)

▸ Managed high-volume outbound communications, consistently meeting and exceeding daily call and conversion targets across an international client base.
▸ Maintained accurate client records and interaction logs using CRM software (Salesforce), ensuring data integrity and seamless follow-ups.
▸ Coordinated appointment scheduling and follow-up sequences for sales consultants, reducing missed leads by streamlining the handoff process.
▸ Drafted and sent personalized client correspondence (emails, WhatsApp) to nurture leads and confirm bookings.
▸ Awarded Rising Telemarketing Star of the Year (2024) recognized for outstanding performance, reliability, and communication excellence.

September 2018 - October 2022

International Guest Relations Officer, Blue Tree Phuket Waterpark (Thailand)

▸ Served as the primary point of contact for international guests, handling inquiries, complaints, and special requests via phone, email, and in-person — directly translatable to remote client support.
▸ Coordinated cross-departmental communication to resolve guest issues efficiently, demonstrating strong follow-through and multi-tasking ability.
▸ Maintained detailed daily activity logs and guest preference records, supporting team-wide service consistency.
▸ Assisted with scheduling reservations, event coordination, and administrative tasks for guest services management.

September 2018-2019

The Glam Habitat Hotel, Food and Beverage Attendant

March 2017-2018

The Bayleaf Hotel, Food and Beverage Attendant

March 2016-2017

Hotel H2O, Room Attendant