2018
Bachelor of Science in Information Technology
ICCT COLLEGES FOUNDATION INC.
Your E-commerce Operations Partner | Keeping Your Store Organized, Efficient and Growing
I’m a reliable and detail-oriented E-commerce Operations Virtual Assistant who helps online businesses stay organized, efficient, and focused on growth.
I provide hands-on support with Shopify, Amazon, and eBay, including product listing and optimization, order processing, inventory management, customer support, product research, data entry, and day-to-day store administration.
My goal is to take repetitive and time-consuming tasks off your plate so you can focus on growing your business. I’m comfortable working with e-commerce platforms, spreadsheets, administrative tools, and online systems while maintaining accuracy, organization, and professionalism.
E-commerce Skills and Expertise
Helping businesses streamline daily e-commerce operations through reliable, organized, and efficient virtual support.
Order and Inventory Management
Ecommerce Virtual Assistant
Data and Reporting
Customer Support
Market and Competitor Research
Tools and Platforms
Time Management
Product Listing and Optimization
Administrative Support
Certificates
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Professional Experience and Expertise
Combining e-commerce, administrative, and virtual assistance experience to deliver reliable support and keep business operations running smoothly.
January 2025
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January 2026
Confidential eBay Store
(E-commerce Operations Virtual Assistant)
> Created, optimized, and maintained product listings to improve visibility and accuracy.
> Managed inventory levels, product availability, and pricing updates.
> Processed customer orders and coordinated shipping and fulfillment activities.
> Responded to customer inquiries, resolved issues, and provided timely order updates.
> Managed returns, refunds, and customer feedback to maintain a positive buying experience.
> Conducted product and competitor research to support pricing and sales strategies.
> Monitored store performance and ensured listings complied with marketplace standards.
> Maintained organized product records, spreadsheets, and operational reports.
> Assisted with daily store administration and workflow coordination.
> Delivered accurate, reliable, and detail-oriented support to help ensure smooth e-commerce operations.
January 2026
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Present
Confidential Amazon Retail Brand
(Product Listing and Store Management Virtual Assistant)
> Created and optimized Amazon product listings, including titles, bullet points, descriptions, keywords, and images.
> Managed and updated the product catalog to ensure accurate product information.
> Monitored inventory levels and coordinated stock updates.
> Processed orders and tracked shipments to support timely fulfillment.
> Conducted product, keyword, and competitor research to improve listing performance.
> Maintained pricing updates and product variations.
> Responded to customer inquiries and assisted with returns and refunds.
> Organized product data, reports, and spreadsheets using Microsoft Excel and Google Sheets.
> Ensured compliance with Amazon listing standards and marketplace policies.
> Supported daily store operations while maintaining accuracy, efficiency, and attention to detail.
July 2024
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June 2025
Confidential Beauty and Skincare Store
(E-commerce Operations Virtual Assistant)
> Managed product listings, descriptions, pricing, and images for beauty and skincare products.
> Updated product catalogs and ensured accurate product information across the online store.
> Processed customer orders, monitored fulfillment, and tracked shipments.
> Maintained inventory records and coordinated stock updates.
> Responded to customer inquiries regarding products, orders, shipping, and returns.
> Assisted with returns, refunds, and customer issue resolution.
> Conducted product, competitor, and market research to identify trends and pricing opportunities.
> Organized spreadsheets, product databases, and sales reports.
> Supported daily store operations and administrative tasks to ensure efficient business workflows.
> Maintained accuracy, confidentiality, and timely completion of all assigned tasks.
February 2024
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October 2024
Confidential Shopify Store
(Shopify Virtual Assistant)
> Managed and updated product listings, including titles, descriptions, pricing, images, and product details.
> Maintained accurate product catalogs and organized store information to ensure a seamless customer experience.
> Processed customer orders, monitored fulfillment, and tracked shipment statuses.
> Updated inventory records and monitored stock availability to minimize discrepancies.
> Responded promptly to customer inquiries regarding orders, shipping, returns, and general product concerns.
> Assisted with returns, refunds, exchanges, and issue resolution while maintaining excellent customer service.
> Conducted product, competitor, and market research to support business decisions and identify opportunities.
> Performed data entry and maintained organized spreadsheets, reports, and product databases.
> Coordinated daily store operations and completed administrative tasks to support business efficiency.
> Ensured accuracy, attention to detail, and timely completion of assigned tasks while maintaining confidentiality and professionalism.
E-commerce Operations Services
Reliable e-commerce support services designed to streamline your operations, save you time, and help your online business grow.
📦 Order & Inventory Management
Process and monitor orders, track shipments, and ensure timely fulfillment and customer satisfaction
🛒 Store Management
Manage Shopify, Amazon, and eBay stores to keep products and operations organized.
🛍️ Product Listing and Optimization
Create and optimize product listings with accurate titles, descriptions, images, and pricing.
💬 Customer Support
Provide professional email and chat support to resolve customer inquiries and issues.
🔍 Product and Market Research
Research products, competitors, and market trends to support business growth.
📊 Data Entry and Reporting
Maintain accurate product data, spreadsheets, and business records with attention to detail.
🚀 E-commerce Operations Support
Deliver end-to-end operational support to help online businesses stay organized and focused on sustainable growth.