MAR 2025
Bachelor of Science in Customs Administration
N/A
Executive Assistant Supervisor | Team Leader
I’m an executive assistant and people leader who believes great executive support goes beyond managing calendars and coordinating meetings—it’s about anticipating needs, protecting an executive’s time, and making things happen seamlessly.
With experience supporting senior US stakeholders in a fast-paced global organization, I’ve built a reputation for being proactive, highly organized, discreet, and solutions-driven. I joined PwC as an executive assistant supporting multiple stakeholders and was promoted to supervisor in under a year. Today, I lead a high-performing team of executive assistants while continuing to bring a hands-on understanding of what exceptional executive support looks like.
I thrive in dynamic environments where priorities shift quickly and attention to detail matters. Whether it’s managing complex schedules, coordinating across teams and time zones, handling sensitive information, or anticipating what an executive needs before they ask—I’m the person who keeps things moving.
I’m now looking for an opportunity where I can bring my executive support expertise, leadership experience, and strong service mindset to help senior leaders perform at their best.
My Skills and Competencies
Social Media Management
Graphic Designer
Real Estate Virtual Assistant
Content Creator
Executive Admin Assistant
Video Editor
Data Entry
Email Specialist
Landing Page Editor
Social Media Strategist
Certificates
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My Experience and Education
APR 2024
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Up to present
PWC
(Executive Assistant Supervisor)
- Lead and supervise a team of 64 executive assistants, providing coaching, performance feedback, and operational support.
- Oversee executive support services for more than 400 US-based stakeholders.
- Manage complex calendars, meetings, appointments, inboxes, and domestic and international travel arrangements.
- Coordinate high-level meetings, prepare agendas and materials, and monitor follow-up actions.
- Establish workflows, procedures, and service standards to improve team productivity and operational efficiency.
- Monitor workload distribution, performance metrics, service quality, and compliance with company policies.
-Handle escalations and resolve scheduling, communication, and administrative concerns.
- Collaborate with executives and cross-functional teams to anticipate needs and deliver seamless support.
- Support recruitment, onboarding, training, and professional development of Executive Assistants.
- Maintain confidentiality when handling sensitive business and executive information.
MAR 2021
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MAR 2024
Elite Funding US
(Executive Assistant (FREELANCE))
- Managed executive calendars, appointments, meetings, email correspondence, and travel arrangements.
- Coordinated internal and external communications with clients, vendors, and stakeholders.
- Maintained accurate records, reports, documents, and confidential company information.
- Streamlined administrative workflows to improve productivity and organizational efficiency.
- Prepared meeting materials, tracked action items, and followed up on deadlines.
- Supported day-to-day office operations and addressed administrative requirements.
- Used productivity and office software to organize information and maintain efficient systems.
DEC 2022
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JAN 2024
DrugTestInBilk.com
(Email Marketing Specialist (FREELANCE))
- Planned, created, and managed email marketing campaigns using Constant Contact and Zoho Campaigns.
- Developed engaging email content aligned with campaign objectives and target audiences.
- Managed subscriber lists, audience segmentation, scheduling, and campaign deployment.
- Monitored open rates, click-through rates, conversions, and other performance indicators.
- Conducted campaign testing and used performance data to improve results.
- Created and published LinkedIn content to strengthen brand visibility and online engagement.
- Maintained consistent brand messaging across email and social media channels.
DEC 2021
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APR 2023
Black Phoenix Group
(Brand Manager / Admin Assistant (FREELANCE))
- Developed and implemented brand strategies to improve visibility and market presence.
- Managed MLS property listings and ensured information was accurate and updated.
- Coordinated property showings, staging activities, appointments, and client communications.
- Supported executives through calendar management, correspondence, and daily administrative tasks.
- Communicated with clients, agents, vendors, and service providers throughout real estate transactions.
- Created marketing materials and promotional content for properties and brand campaigns.
- Monitored deadlines, maintained records, and supported day-to-day business operations.
OCT 2021
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JULY 2022
Dreamtrips
(Social Media Manager (FREELANCE))
- Developed and implemented social media strategies across multiple platforms.
- Created content calendars, captions, graphics, and promotional campaigns.
- Managed daily posting schedules and maintained a consistent brand voice.
- Responded to customer and member inquiries, comments, and direct messages.
- Built online communities by encouraging engagement and maintaining positive audience relationships.
- Tracked platform analytics and used performance insights to optimize content.
- Supported brand awareness, lead generation, and community-building initiatives.
MAR 2019
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JUN 2020
Utah Valley Realty Corp.
(Marketing Specialist)
- Developed and executed digital marketing strategies to increase brand visibility and audience engagement.
- Managed social media accounts, content schedules, and online advertising campaigns.
- Coordinated virtual property promotions and real estate marketing activities.
- Submitted and monitored realtor expenses through SAP Concur.
- Provided calendar, email, meeting, and administrative support to executives.
- Prepared reports, presentations, marketing materials, and business correspondence.
- Worked independently in a virtual environment while coordinating with clients and internal teams.
OCT 2019
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SEPT 2021
Luxury Freight & Global Logistics Inc
(Sales Account Manager)
- Managed client accounts and built long-term relationships with customers.
- Identified prospective clients, generated leads, and pursued upselling opportunities.
- Prepared freight quotations and recommended logistics solutions based on customer requirements.
- Coordinated shipments with clients, operations teams, carriers, and service providers.
- Monitored account activity and ensured customer concerns were addressed promptly.
- Negotiated rates and service terms while supporting revenue and profitability goals.
- Maintained sales records, prepared reports, and tracked account performance.
- Met or exceeded sales targets while maintaining high levels of customer satisfaction.
My Services
Social Media Management
Crafting a standout online presence: Specializing in engaging content and dynamic strategies tailored to your brand.
Graphic and Video Editing
Transforming ideas into visuals: Graphic and Video Editing expert for captivating and impactful content.
Executive Assistance
Your ally for streamlined operations. From calendar mastery to project support, I'm here to optimize your productivity.
Email Marketing
Elevate engagement with my Email Marketing expertise.
Website Management
From updates to optimizations, I ensure your online presence is always polished and performing at its best.
Real Estate Virtual Assistance
Streamlining transactions, enhancing client communication, and optimizing your business growth.
Testimonials
Recommendation Letter From Zac Bales-Henry
"Laarni Felizardo worked as my employee from November 2021 to February 2023 as our marketing head and administrative assistant. During this time, Arni demonstrated passion, attention to detail, and a drive for success that was very much needed and appreciated within our Brokerage. She fulfilled a support staff role during a transition period for my business. The real estate industry is often complex and challenging to understand, especially for those learning it as they go. Arni was able to both learn and master complex tasks that frequently required robust knowledge to execute. But more importantly, her steadfastness was a breath of fresh air. She maintained a significant portion of our filing system and marketing, all while interacting with our clients and support staff.
As the Broker Owner of Black Phoneix Group, with over 16 years of real estate experience, I highly recommend Laarni Felizardo. She is someone who wholely commits herself to any task presented. I'm optimistic she will work well with any role she desires and is hired for."
Tammy Coty Smith
" It is my pleasure and honor to recommend Laarni for employment. I managed her for 7 months at Dreamtrips International, where she demonstrated excellent work ethics to achieve great results in the role of Social Media Manager. I am confident that Laarni's readiness to learn and adapt will make her a powerful asset at any company.
Laarni has my recommendation and will make a strong addition to any team."