2024
Bachelor of Science in Office Administration
Eulogio “Amang” Rodriguez Institute of Science and Technology
More Info About Me
My name is Lea Solis, a college graduate with a Bachelor of Science in Office Administration. I have over four years of experience in the BPO industry, specializing in customer service, sales, technical support, and chat support. I also gained six months of experience as an appointment setter while completing my studies.
I am a dedicated and hardworking professional who successfully balanced work and education, demonstrating strong time management, discipline, and commitment. I continued working throughout my pregnancy, which reflects my resilience, responsibility, and strong work ethic.
As a wife and mother of two young children, I am highly motivated to build a stable and rewarding career. I am eager to grow professionally, learn new skills, and contribute positively to a team while maintaining a high level of professionalism and reliability.
My Skills and Competencies
Customer Sevice
Email and Chat Support
Certificates
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My Experience and Education
December 2022
-
April 2022
VXI
(CUSTOMER SERVICE REPRESENTATIVE)
Assisting customers through phone calls, explaining the total, disputes, and other bill concerns. Selling the company's product
September 2025
-
February 2026
Roofing Company
(Appointment Setter)
Outbound calls
May 2022
-
September 2023
Concentrix Spark
(Technical support)
Assisting customers to troubleshoot their device and selling the company's product
December 2023
-
Recent
Ibex Silver city
(Customer service (Email and Chat support))
Assisting customers through Chat and Email. Troubleshooting and
approving the vehicle document.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.