2012
Information and Communication Technology
Dipolog School of Fisheries
Virtual Assistant| Customer Service| Admin| Social Media Manager| Loan Analyst
Hi! I’m a Virtual Assistant with over 12 years of experience supporting clients in the US, Canada, and Australia.
Most of my work has been in customer service, admin support, and real estate/hard money lending. This has made me comfortable handling both client communication and the backend tasks that keep businesses running smoothly.
If you’re feeling overwhelmed with emails, follow-ups, file organization, or client communication, I can step in and help lighten the load.
✨ Here’s how I can support you:
🔺 Manage emails and calendars
🔺 Follow up with leads or clients
🔺 Keep your CRM organized and up to date
🔺 Convert and organize files (PDF, Word, Excel, etc.)
🔺 Assist with loan processing and document review
🔺 Handle customer support (phone, email, chat)
🔺 Support basic social media tasks and Canva designs
🔺 Take care of general admin work
I spent over 7 years in the call center industry handling roles in customer service, technical support, and complaints management. That experience taught me how to communicate clearly, solve problems quickly, and stay composed under pressure.
For the past 5+ years, I’ve been working as a freelance VA, helping clients stay organized and making sure their daily operations are handled.
Why clients enjoy working with me:
I’m reliable, easy to communicate with, and I take ownership of my work. I don’t just wait for instructions—I look for ways to make your workflow easier and I walk the talk.
If you feel I might be a good fit, feel free to reach out. I’d be happy to learn more about your business and how I can support you.
Reliable Virtual Assistant for Real Estate, Admin, Loan Analyst, Customer Support
Helping businesses stay organized, communicate better, and run daily operations smoothly
Social Media Management
Graphic Designer
Data Entry
Content Creator
Virtual Assistant
Administrative Roles
Customer Service
Certificates
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Proven Experience in Virtual Assistance & Client Support
12+ years of experience in customer service, virtual assistance, and real estate support
September 2021
-
Present
HARD MONEY LENDER
(LOAN ANALYST / REAL ESTATE MORTGAGE)
- Assisted in reviewing loan applications and documents
- Communicated with borrowers and internal teams
- Helped ensure smooth and timely deal flow
February 2021
-
May 2026
N/A
(ADDITIONAL VIRTUAL ASSISTANT EXPERIENCE)
- Supported various clients as a Virtual Assistant across different industries
- Assisted with YouTube management, including uploads, basic optimization, and content support
- Created graphics and marketing materials using Canva
- Provided customer service and backend support for a dropshipping business
- Worked as an Operations Assistant for an affiliate network, helping with daily coordination and admin processes
February 2021
-
October 2021
Mynd Property Management
(RESIDENT SERVICES MANAGER (REAL ESTATE/PROPERTY MANAGEMENT))
- Handled resident inquiries via email, SMS, and phone, including escalations and follow-ups
- Worked closely with tenants to resolve issues, improve satisfaction, and turn negative experiences into positive ones
- Reviewed low CSAT feedback and identified practical ways to improve service and resident experience
- Managed and maintained client databases, ensuring accurate records and reporting
- Assisted with lease renewals, addendums, and eviction processing for non-payment
March 2013
-
February 2021
Call Center Inductries
(CUSTOMER SERVICE SPECIALIST / COMPLAINTS MANAGER)
- Handled inbound and outbound calls, emails, and chats
- Resolved customer concerns and escalations
- Maintained high customer satisfaction and retention
- Worked as Technical Support, CSR, Case Manager, and Complaints Manager
- Developed strong communication and problem-solving skills
Virtual Assistance & Real Estate Support Services
Reliable admin, customer service, and loan processing support to help your business run smoothly
Keeping your CRM updated and organized
Update and maintain CRM data to keep your client records accurate and organized.
Following up with leads or clients
Send timely follow-ups to keep leads engaged and improve client response rates.
Managing emails and calendars
Organize emails and schedules to keep your inbox and calendar running smoothly.
File Conversion (PDF to Word, Excel, and more)
Convert files accurately between formats like PDF, Word, and Excel as needed.
Assisting with loan processing and document review
Support loan processing by reviewing and organizing documents for accuracy.
Handling customer support (phone, email, or chat)
Provide friendly customer support via phone, email, or chat to resolve concerns.
General admin work
Handle daily admin tasks like data entry, scheduling, and file organization.
Basic social media tasks and Canva designs
Create simple Canva designs and assist with basic social media posting tasks.
Client Feedback
Feedback from businesses I’ve supported in virtual assistance, customer service, and real estate operations
April
"I would hire Leoma again anytime. She was not only a great team player but a high-performing leader. She is a great asset to any company."
Michelle
"Leoma provided exceptional customer service and a very high standard or work. She is eager to assist, highly reliable, courteous, hardworking and an absolute godsend. There is nothing she could have done to imporve upon her work perfomance, I am most grateful indeed, thank you Leoma"