N/A
Bachelor of Secondary Education Major in English
Kingโs College of the Philippines
More Info About Me
I am an aspiring General Virtual Assistant with a strong background in business operations, customer service, and administrative support gained through real-world experience. I supported daily operations in a multi-service business (restaurant, bar , and superclub), where I developed strong skills in organization, coordination, and multitasking. While I am new to the virtual assistant industry, I bring a reliable work ethic, attention to detail, and a willingness to learn. I am committed to providing efficient support and helping businesses run smoothly.
My Skills and Competencies
Administrative support
Social Media Management
Basic Graphic Design
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
2026
Escape Superclub (formerly Zodiac Superclub)
(Operational Manager)
๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐ฟ โ ๐๐น๐๐ฏ
Oversees daily club operations including staff coordination, scheduling, inventory tracking, cost control, and ensuring smooth workflow and excellent guest experience.
๐ฆ๐ผ๐ฐ๐ถ๐ฎ๐น ๐ ๐ฒ๐ฑ๐ถ๐ฎ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ & ๐๐ผ๐ป๐๐ฒ๐ป๐ ๐๐ฟ๐ฒ๐ฎ๐๐ถ๐ผ๐ป
Manages the clubโs social media platforms by creating engaging content, responding to messages and inquiries, and increasing online engagement. Creates visual content using Canva and edits short-form videos using CapCut to support promotions and brand visibility.
2017
-
2026
Tumbabegโs Restaurant
(Operations Manager (8+ Years Experience))
Responsible for overseeing daily restaurant operations to ensure smooth service, excellent customer experience, and consistent food and service quality. Manages staff scheduling, training, and performance while coordinating front-of-house and kitchen teams to maintain efficient workflow. Handles inventory management, cost control, and administrative tasks using Google Workspace and Google Sheets, while ensuring compliance with health, safety, and company standards. Focuses on process improvement, operational efficiency, and overall business profitability.
2022
-
2025
Baluarte Gastropub
(Operational Manager)
Oversees daily gastropub operations to ensure smooth service, high-quality food and beverage standards, and excellent customer experience. Manages staff scheduling, training, and coordination between kitchen and front-of-house teams to maintain efficient workflow. Handles inventory management using Google Workspace and Google Sheets, monitors costs, and ensures compliance with food safety, cleanliness, and operational standards. Resolves guest concerns promptly while supporting business performance, efficiency improvements, and profitability.
2021
-
2022
SITEL
(CSR)
Customer Service Representative at Sitel Group, responsible for handling customer inquiries, resolving issues, and providing accurate information through phone, email, or chat support. This role focused on delivering an excellent customer experience by responding professionally, efficiently, and empathetically to client concerns. I was also responsible for documenting interactions and managing customer data using CRM systems to ensure accurate records and smooth case handling. Additionally, I followed company procedures, met performance metrics, and contributed to maintaining a positive brand reputation through high-quality service.
๐ง๐ผ๐ผ๐น๐ ๐๐๐ฒ๐ฑ:
โ CRM Systems: Salesforce, Zendesk, HubSpot
โ Email & Ticketing: Outlook, Gmail, Freshdesk
โ Communication: Zoom, Microsoft Teams
โ Productivity: Google Workspace (Docs, Sheets, Drive, Calendar)
โ Call Systems: Avaya, Five9, softphone systems
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Administrative Support
-Calendar Management -Email & Inbox Management -File Organization