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BS E.C.E
Samson College of Science and Technology
More Info About Me
Customer and Technical Support professional with 15+ years of BPO experience. Specialized in Zendesk ticketing, eCommerce marketplace support, and troubleshooting across Amazon, Shopify, Walmart, eBay, and BigCommerce. Reliable, detail-oriented, and experienced working with US-based clients.
My Skills and Competencies
Zendesk Ticket Management
Data Entry
E-Commerce Marketplace Management
Product Listing Optimization
Certificates
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My Experience and Education
2017
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2026
Solid Commerce
(Onboarding and Implementations Specialist | E-Commerce Specialist)
Provides customer and technical support for eCommerce platforms including Amazon, Shopify, Walmart, eBay, and BigCommerce. Manages Zendesk tickets, resolves listing and inventory issues, and ensures smooth marketplace operations while maintaining high customer satisfaction.
My Services
Zendesk Ticket Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Product Listing Optimization
Promote companies' products and services by developing copy for websites, social media, marketing materials.
E-Commerce Marketplace Management
Managing and updating product listings (titles, descriptions, images, pricing). Monitoring order processing, fulfillment