Detail-oriented Virtual Assistant with 5+ years of experience providing remote administrative, operations, and data entry support to small businesses. Skilled in high-volume data management, Excel/Google Sheets reporting, email and calendar support, document organization, and bookkeeping assistance using QuickBooks and Xero. Known for accuracy, fast turnaround, and dependable communication with clients and stakeholders. Comfortable managing recurring tasks independently and adapting quickly to new tools and workflows.

Operations & Administrative Support
Advanced Microsoft Excel & Google Sheets
Data Entry, Data Management & Reporting
Document Organization & Record Keeping
Email & Calendar Management
Client Communication & Coordination
Bookkeeping Support (QuickBooks, Xero)
Process Improvement & Confidentiality

Google Workspace (Docs, Sheets, Drive, Gmail) • Microsoft Office (Excel, Word, PowerPoint, Outlook) • QuickBooks Online • Xero • Canva • Slack • Zoom

Data Entry Specialist (Logistics Operations Officer)

Freelancer

•Provided remote operations support for a logistics business, coordinating shipments, monitoring deliveries, and maintaining accurate records across multiple client accounts.
•Served as primary point of contact for drivers, customers, and stakeholders, resolving delivery issues and shipment updates promptly via email, phone, and chat.
•Built and maintained Excel and Google Sheets trackers and operational reports used for daily performance monitoring and decision-making.
•Managed inventory monitoring and recurring data entry tasks, supporting process coordination across the business.

Operations & Administrative Support Specialist (Office Staff

Freelancer

•Delivered high-volume data entry and database maintenance for clients, consistently ensuring accuracy and confidentiality of sensitive records.
•Designed and maintained Excel spreadsheets, reports, and tracking systems that supported day-to-day business operations.
•Managed inboxes, scheduling, research tasks, and recordkeeping as part of full administrative support.
•Assisted in resolving operational issues proactively, reducing disruptions and ensuring continuous and smooth service operations.

Bachelor of Science in Office Administration

Metro Business College

Pro VA Training Program

Virtual assistance, business operations, and administrative support; hands-on training in QuickBooks Online and Xero.

CKTD Virtual Assistant Webinar

Best practices in client communication, task management, and remote work collaboration

Freight Course 101

Logistics coordination, dispatching, and shipment tracking fundamentals