Present
LUX OASIS HOLIDAY HOMES | DUBAI, UNITED ARAB EMIRATES | REMOTE
Virtual Assistant in Property Management
November 2024 - December 2025
• Managed property listings on Airbnb, Booking.com, and a direct booking platform—creating, updating, and optimizing content for visibility and guest appeal
• Utilized HostAway as a centralized property management system to streamline operations, automate tasks, and sync calendars across multiple platforms
• Handled guest communication via email, chat, and platform messaging, ensuring timely, warm, and professional responses that enhanced guest satisfaction and review scores.
• Scheduled and coordinated cleaning teams and external vendors, maintaining high service standards and ensuring units were consistently guest-ready.
• Oversaw social media management, crafting engaging posts and campaigns to boost online presence, attract new guests, and support brand awareness.
• Uploaded and maintained DTCM documentation, ensuring compliance with local regulations and keeping property records accurate and up to date.
• Tracked tasks and generated performance reports using HostAway, Monday.com, Minut, and Keyless App—streamlining operations and providing actionable insights for team and landlord decisions
• Organized workflows in Trello, and facilitated team communication through Slack and WhatsApp, ensuring smooth coordination across departments and vendors.
• Maintained and updated the company website, ensuring listings, promotions, and brand messaging were current, clear, and visually appealing.
• Created graphic designs in Canva for marketing materials, social media, and branding—delivering professional visuals that aligned with property aesthetics and guest expectations
• Produced detailed case studies for Host, landlords, and agents, showcasing performance metrics, guest feedback, and subleasing potential to support portfolio expansion.
• Built Standard Operating Procedures (SOPs) for key processes, including guest onboarding, vendor coordination, and listing management—improving team efficiency and ensuring consistency across operations.
QURESHI PROPERTIES | USA, TEXAS | REMOTE
Operations Manager
July 2024 - October 2024
• Oversaw daily operations of multiple property listings, ensuring smooth guest check-ins, accurate calendar coordination, and timely communication across platforms.
• Managed guest services end-to-end, from inquiry to checkout, delivering warm, professional support that consistently led to positive reviews and repeat bookings.
• Coordinated with vendors and maintenance teams, ensuring prompt repairs, reliable cleaning schedules, and high-quality service standards across all units.
• Implemented process improvements that streamlined booking workflows, reduced response time, and enhanced overall guest satisfaction.
• Managed short-term and midterm rental homes, adapting strategies to meet seasonal demand, guest preferences, and landlord expectations.
• Sourced properties for subleasing using tools like Zillow and AirDNA, analyzing market trends and occupancy potential to expand portfolio strategically.
• Posted and optimized leasing units on Marketplace and Airbnb, crafting compelling listings with accurate details, attractive visuals, and guest-friendly captions.
• Resolved guest complaints efficiently, maintaining a high satisfaction rate through proactive communication, empathy, and quick problem-solving.
FAMILY BUSINESS | PHILIPPINES, MANILA
Assistant Property Manager
March 2022 – June 2024
• Posted and managed leasing units on Marketplace and Airbnb, ensuring listings were optimized for visibility, accuracy, and guest appeal
• Oversaw property maintenance and repairs, coordinating with vendors to ensure timely resolution and high-quality service
• Handled online inquiries across multiple platforms, providing prompt, informative, and guest-friendly responses
• Resolved guest complaints efficiently, maintaining a high satisfaction rate through proactive communication and quick solutions
• Facilitated rental agreement signings for long-term stays, ensuring smooth onboarding and clear documentation for both parties
• Monitored guest payments and followed up on outstanding balances, maintaining accurate records and ensuring timely collections
• Performed a wide range of property management tasks, including scheduling, reporting, and coordinating with cleaning and maintenance teams to ensure seamless operations
ACADSOC / SKYBAR / PREPLY | CHINA, BEIJING & SHANGHAI / UKRAINE, KYIV / REMOTE
Top Tutor / English Teacher
September 2019 – January 2022
• Recognized as a Top Tutor and Exam Preparation Trainer, consistently praised for delivering high-impact lessons and personalized guidance
• Taught Business English, IELTS, and EFK courses, helping students improve fluency, confidence, and test performance across diverse age groups and backgrounds
• Designed engaging, goal-oriented lessons, tailored to individual learning styles and academic or professional objectives
• Provided one-on-one support and encouragement, fostering a safe, uplifting environment where students felt empowered to grow and succeed
• Worked as a Tagalog–Tagalog-English translator and ESL Teacher, supporting diverse learners across age groups and backgrounds
• Trained and mentored junior ESL teachers, sharing best practices in lesson planning and student engagement
• Delivered personalized language lessons tailored to individual goals, with a focus on fluency, confidence, and cultural understanding
STARLITE INC. / PHILIPPINES, BATANGAS CITY
Deck Cadet
May 2017 - July 2018
• Completed one year of onboard ship operations, gaining hands-on experience in vessel management, safety protocols, and crew coordination
• Maneuvered and navigated the vessel safely under varying sea conditions, ensuring compliance with maritime regulations and navigational standards
• Supervised loading and unloading of cargo, maintaining accuracy in documentation, and ensuring proper handling to prevent damage or delays
• Assisted in the operations department for two months, supporting administrative tasks, voyage planning, and interdepartmental coordination
• Scheduled ship travel and coordinated related logistics, including port arrangements, crew rotations, and cargo timelines to ensure smooth operations
