Reliable administrative professional with experience in data entry, document processing, records management, email communication, and customer service. Processed 60–80 insurance claims daily using Unicure and DOK32, verified sensitive records, and communicated with 3–4 doctors through email. Proficient in Microsoft Excel, Word, and Google Docs, with practical experience using ChatGPT for research and learning. Ready to support clients with accurate, organized, and dependable administrative work.

University of Makati

Bachelor of Science in Tourism Management

Appolonia World, UAE

Insurance Encoder

Processed and verified insurance claims and related patient, medical, and insurance information using Unicure and DOK32. Handled approximately 60–80 claims per day, with higher volumes during peak seasons. Reviewed records for accuracy and completeness, maintained confidential patient information, and communicated with 3–4 doctors through email to clarify claim-related details and documentation. Provided professional customer service while managing insurance and patient-related concerns.

Belmont Hotel, Philippines

Service Attendant, OJT

Provided customer service in a fast-paced hospitality environment, responded to guest requests, and supported daily food and beverage service operations. Maintained professional communication with guests and team members while completing assigned service tasks accurately and on time.

Mall of Asia Arena, Philippines

Snack Time Sales Clerk

Handled customer purchases and sales transactions during regular store operations and high-volume concert events serving approximately 200–500 customers. Responded to customer inquiries, processed requests, maintained and organized sales area, and supported daily store operations while providing efficient and professional customer service.