2019
Bachelor of Elementary Education
Northwestern Agusan Colleges
More Info About Me
I am an experienced professional with a strong background in dispatch operations, customer service, and medical virtual assistance. I bring excellent communication skills, attention to detail, and the ability to remain calm and efficient in fast-paced, high-pressure environments.
As a dispatcher, I have managed real-time scheduling, route coordination, and urgent response handling while maintaining accuracy and compliance. My customer service experience has strengthened my ability to resolve issues professionally, build rapport with clients, and deliver consistent, high-quality support. As a medical virtual assistant, I am well-versed in appointment scheduling, patient communication, insurance verification, EMR/EHR navigation, and HIPAA-compliant documentation.
I am highly organized, tech-savvy, and dependable, with a proven ability to multitask and adapt quickly. My goal is to support healthcare providers and businesses by improving workflow efficiency, enhancing patient or client experience, and ensuring reliable administrative support.
Integrity, honesty, and responsibility are at the heart of everything I do, both professionally and personally. If you’re looking for someone who truly values these qualities, let’s work together to help your business grow.
Let’s define success on our own terms and reach it together!
My Skills and Competencies
Medical Virtual Assistant
Logistics Operator
Dispatcher
Lead Generator
Customer Service Support
Data Entry
Certificates
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My Experience and Education
2022
-
2023
Everise
(Customer Service Representative)
Assisting customer medications such as refill, enroll new prescriptions with coverage gap and billing with Humana Pharmacy.
2020
-
2021
Continuum Global Solution
(Customer Service Associate II)
Appointment setter for vaccinations and refills of prescription with CVS pharmacy us based.
2019
-
2020
Buenavista Institute
(Teacher)
Primary School Teacher
2/7/2024
-
5/29/2024
Recur Logistics
(Dispatcher II)
Trucking dispatcher skilled in load scheduling, route planning, and real-time driver coordination. I ensure on-time deliveries, clear communication with drivers and brokers, and efficient handling of delays or issues while maintaining compliance and smooth daily operations.
6/2/2024
-
11/13/2024
Right Path Transport
(Operation Assistant)
Assisting patients needs for ambulance booking and contacting hospitals for pick up and drop off.
1/30/2025
-
12/2/2025
Preepmpltive Logistics
(Operation Staff)
Mainly freight operations where I book for pick up, calling carriers, getting rates from carriers, and talk with clients from different dispatch states.
My Services
Logistics Operator
Handling multiple drivers to schedule pickup and delivery operation.
Medical Virtual Assistant
Attention to detail, Providing general administrative support, Organizational skills, and Transcribing medical reports.
Lead Generator
Email Marketing, Customer Relationship Management, Email Marketing Strategy, and Customer Support.
Customer Service Support
Help customers with complaints and questions, give customers information about products and services, take orders, and p
Data Entry Operator
Compiling, verifying accuracy and sorting information to prepare source data for computer entry.