E-COMMERCE BOOKKEEPING ASSISTANT

Tracked daily ad spend, COGS, and revenue across multiple Shopify stores.
Maintained accurate bookkeeping entries in structured financial sheets feeding into automated
dashboards.
Reported discrepancies and reconciled inconsistencies to ensure reliable financial oversight.

FACEBOOK ADS SPECIALIST

Launched and set up Facebook ad campaigns following SOPs.
Performed basic video editing and resized images for social media use.
Created eye-catching graphics aligned with brand identity.
Ensured accuracy and consistency across all ad assets.
Maintained 100% accuracy across uploads, reducing campaign errors and ensuring smooth ad
launches.

E-COMMERCE CUSTOMER SUPPORT

Delivered empathetic support via email and social media, resolving product inquiries and complaints.
Processed refunds using a structured, tiered approach (20–50%) based on claim validity.
Maintained documentation of disputes and resolutions for future reference.
Collaborated with brand owner to improve customer experience and streamline workflows.

E-COMMERCE CUSTOMER SUPPORT

Managed customer inquiries via email and chat, resolving 12-15 tickets per hour.
Utilized Shopify and Richpanel to process orders, track deliveries, and handle returns.
Maintained updated knowledge of company products and policies to provide accurate support.
Consistently met performance metrics, ensuring high customer satisfaction.

HELPDESK MANAGER

Achieved 95% resolution rate within 24 hours, consistently exceeding performance targets and boosting customer satisfaction.
Trained and mentored team members to reduce errors and enhance accuracy, improving overall client satisfaction.

EXECUTIVE ASSISTANT

Managed calendar scheduling, emails, and client communications.
Assisted with social media content scheduling and administrative support.
Conducted research and prepared materials for coaching sessions.
Handled invoicing, payments, and light bookkeeping while supporting daily operations.

HEALTHCARE BILLING | QUALITY ANALYST

Joined weekly client calls to share insights and improve operations.
Delivered daily feedback and summaries to enhance team accuracy.
Coached staff to reduce errors and boost client satisfaction.
Analyzed QA reports and implemented quality improvements.
Trained new reps on updates, processes, and best practices.

CUSTOMER SUPPORT - MEDICAL BILLER

Handled patient billing inquiries with clarity and professionalism, ensuring a positive experience.
Maintained accurate patient records in compliance with healthcare regulations.
Processed patient payments securely and efficiently, ensuring compliance with healthcare regulations.

Bachelor of Science in Information Technology
Leyte Normal University

QuickBooks, Excel/Google Sheets, Ad Spend Tracking, COGS Reporting,
Invoicing, Payments, Reconciliation, Financial Data Entry

Shopify, Gorgias, Richpanel, Re-amaze, Intercom, ChatGPT, DeepL, Zendesk

Shopify, Amazon Seller Central, Order Processing, Inventory Control, POS Systems (Micros, Infor

Facebook Ads Manager, Canva, Basic Video Editing, Image Resizing, Graphic
Creation

Google Workspace, Microsoft Office, Trello, ClickUp, Task Management Platforms