Mariedel Rollon

General Virtual Assistant
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Contact Information
  • adellrollon@gmail.com
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  • 09678922949
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  • 152 Corazon Calumpit Bulacan
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  • jobseekers.ph/mariedelrollon
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Education

CENTRO ESCOLAR UNIVERSITY

Bachelor of Science in Hotel and Restaurant Management

BULACAN MERCHANT MARINE ACADEMY

Sea Farer Course
SKILLS AND COMPETENCIES

•Email Management
•Calendar Management
•Customer Support
•Chat Support
•Data Entry
•Internet Research
•Google Workspace
•Microsoft Office
•Canva
•Time Management
•Attention to Detail
•Administrative Support
•CRM Systems
•Communication Skills
TRAINING & CERTIFICATIONS

General Virtual Assistance Training

PROVA PH
May 23, 2026
• Successfully completed a 5–8-hour live webinar focused on virtual assistance fundamentals and the growing freelancing industry.

Pastry Training Program

Sheraton Manila Hotel | 2023

•Completed 250 hours of hands-on professional training.
•Developed attention to detail, organization, and time-management skills.
Professional Summary

Dedicated Customer Service Professional with experience providing exceptional customer support across BPO, hospitality, and service industries. Skilled in handling customer inquiries, resolving concerns, managing administrative tasks, and maintaining accurate records while delivering excellent client experiences.

Known for strong communication skills, attention to detail, adaptability, and the ability to work efficiently in fast-paced environments. Passionate about helping businesses stay organized, improving customer satisfaction, and providing reliable virtual assistance support.
Work and Experience

ALORICA TELESERVICES INCORPORATED
Customer Experience Agent | 2025 - 2026
• Handled customer inquiries through phone, email, and chat channels
while providing professional and timely support
• Assisted customers with account concerns, billing inquiries, and
service-related issues.
• Updated and maintained customer records accurately within
company databases and CRM systems.
• Followed up on customer requests to ensure concerns were resolved
effectively.
• Collaborated with team members to improve customer experience
and service efficiency.
• Demonstrated strong communication, problem-solving, and
multitasking abilities in a fast-paced environment.

SUTHERLAND GLOBAL SERVICES
CS-Phone Associate | 2021 - 2022
• Assisted customers with account concerns, billing questions, and
service requests.
• Documented customer interactions accurately and maintained
detailed records for future reference.
• Resolved customer issues by applying company policies and effective
problem-solving skills.
• Maintained professionalism while handling challenging customer
situations.
• Consistently met productivity and quality standards in a performance-
driven environment.

TELEPERFORMANCE SE
Customer Service Representative | 2018 - 2019
• Managed inbound customer inquiries and provided accurate
information regarding products and services.
• Guided customers through troubleshooting steps and issue resolution.
• Updated customer information and account details accurately within
internal systems.
• Demonstrated strong multitasking skills while handling multiple
customer concerns efficiently.
• Delivered excellent customer service while maintaining quality and
compliance standards.
REFERENCES

Dhamielyn A. Sarno
Project Manager of PRO VA PH
Phone: 09158325769
Email: dhamsarno@gmail.com

Jay Merillo
Trainer/Learning Specialist
Phone: 09994589909
Email: jayarnelmerillo.work@gm
ail.com