• Multimedia Editing
• Short Form Video Editing
• UGC Video Editing
• Social Media Content Creation
• Promotional and Ad Creative Editing
• AI Video Generation
• AI Image Generation and Editing
• Motion Graphics with Remotion
• Graphic Design
• Product Image and Website Banner Design
• Thumbnail Design
• CapCut
• Canva
• Notion Project Management
• AI Content Tools including Higgsfield, ChatGPT, Claude, ElevenLabs, and Antigravity IDE

Bachelor of Science in Information Technology, Isabela State University

Cauayan City, Isabela, Philippines

Dhamielyn A. Sarno, MIT, Project Manager

Email: dhamsarno@gmail.com
Company: ProVA

Cherry Gumban, Senior Team Leader

Email: Cherry.Gumban@concentrix.com
Company: Concentrix

Dennis Selvio, Team Leader

Email: Dennis.Selvio@tsagroup.com.au
Company: Telco Services Australia

Multimedia Editor

Hoka Lash (Part-Time)
August 2025 - Present
• Edit daily video content using UGC and performance-focused editing techniques.
• Create thumbnails and visual assets for digital content.
• Design website banners, promotional banners, and social media ad creatives.
• Produce AI-powered personality and UGC-style videos using Higgsfield.
• Create AI-powered programmatic videos using Remotion and FFmpeg.
• Leverage AI coding agents, including Antigravity and OpenCode, to develop and automate video production workflows.
• Develop engaging multimedia content for social media, websites, and digital marketing campaigns.

Service Consultant

Telco Services Australia Pty Ltd
Pasay City, Metro Manila, Philippines
November 2021 - June 2025
• Navigated through multiple systems and customers whilst maintaining customer engagement through messaging
• Addressed concerns from new and existing Telstra (Telco) customers
• Maintained accurate records of customer interactions and transactions
• Maintained high customer satisfaction by providing clear communication and timely resolutions
• Demonstrated strong multitasking skills in a fast-paced, digital support environment
• Consistently exceeded all KPIs, earning and maintaining a permanent work-from-home setup for nearly 4 years—an opportunity granted only to top-performing agents every 6 months

Achievement:
Consistently exceeded monthly customer service goals, resulting in positive recognition from management and getting a monthly incentive.

Program Administrator

Concentrix
Mandaluyong City, Metro Manila, Philippines
September 2018 - October 2021
• Managed and processed open cases and orders, ensuring timely closure
• Provided hourly interval reports to supervisors and clients
• Generated daily reports on agents' attendance for performance tracking
• Created accounts and reset system webtools passwords for agents
• Investigated and addressed the root causes of executive escalations and complaints
• Offered on-the-floor assistance to agents, promoting a collaborative work environment
• Data Entry

Achievements:
• Promoted to Technical Support II for exemplary performance
• Promoted to Program Administrator for leadership and organizational skills
• Improved case and order management leads to faster resolution times
• Provided accurate and timely reporting, enhancing program transparency
• Successfully handled executive escalations, strengthening client relationships

IT Specialist

Prudential Guarantee and Assurance Inc.
Makati City, Metro Manila, Philippines
August 2017 - August 2018
• Uploaded non-life insurance policies and official receipts upon receiving
emails from the company's bank broker partner
• Acknowledged bank brokers' emails with prompt and informative responses
• Assisted system users with inquiries and provided the necessary support
• Conducted a monthly reconciliation of company records for accuracy
• Contributed to the generation of the company's monthly statement of accounts