Hey I am Mary Ann

E-commerce VA | Shopify | Amazon | Customer Support

Hi, I’m Ann, a professional E-commerce Virtual Assistant from the Philippines with extensive experience in Shopify, Amazon Seller Central, Amazon Vendor Central, customer service, and administrative support. I help businesses streamline operations, manage online stores efficiently, and provide exceptional customer experiences. Whether you’re an entrepreneur, small business, or growing e-commerce brand, I deliver reliable, detail-oriented support that allows you to focus on scaling your business.

What I Can Do for You:

1. E-commerce Operations:
Shopify & Amazon Management: Product listing, inventory tracking, order processing, pricing updates, and marketplace management
Product Research & Listing Optimization: Using JungleScout, Canva, and SEO strategies to improve visibility and sales
Store Management Support: Adding new products, updating descriptions, creating variants, and managing customer orders efficiently

2. Customer Service & Support:
Email & Chat Support: Prompt and professional handling of customer inquiries
Ticket Management: Using Freshdesk, LiveAgent, and Klaviyo to track and resolve issues
Returns & Refunds: Coordinating smoothly with customers to maintain satisfaction
Problem-Solving: Handling complaints, disputes, and chargebacks with professionalism

3. Social Media & Ads Management:
Facebook Ads & Meta Business Suite: Creating and managing campaigns, monitoring ad performance, and optimizing for ROI
Content Creation: Basic graphic design using Canva for social posts, banners, and creatives
Marketing Automation: Setting up workflows and email campaigns via Klaviyo

4. Administrative Support:
Data Entry & Reporting: Organizing, updating, and analyzing business data accurately
Task & Project Management: Using ClickUp, Notion, Google Workspace to manage tasks, calendars, and team workflows
Document Preparation: Creating spreadsheets, presentations, reports, and SOPs in Microsoft Office & Google Suite

5. Payment & Financial Support:
Payment Platforms: Handling Stripe, PayPal, Klarna, and processing transactions
Basic Bookkeeping & Reconciliation: Ensuring smooth financial operations for your store

Why Choose Me:
Highly organized and detail-oriented, ensuring accuracy in all tasks
Tech-savvy and fast to learn new tools or systems
Reliable and capable of working independently without supervision
Committed to delivering high-quality results on time
Strong communication skills, keeping you updated at every step

Tools & Platforms I Excel In:
Shopify, Amazon Seller Central, Amazon Vendor Central, Meta Business Suite, Facebook Ads Manager, Canva, JungleScout, GoHighLevel, Freshdesk, LiveAgent, Klaviyo, ClickUp, Notion, Google Workspace, Microsoft Office (Word, Excel, PowerPoint), Stripe, PayPal, Klarna

My Approach:
I believe every business deserves smooth operations, happy customers, and efficient workflows. I focus on understanding your business goals, learning your processes, and providing solutions that save time, reduce errors, and improve overall productivity. I treat your business as my own and ensure every task is completed with care, professionalism, and attention to detail.

If you’re looking for a reliable, skilled, and experienced E-commerce Virtual Assistant, I am here to help you grow your online business, manage your store efficiently, and provide outstanding customer support.

Let’s connect and discuss how I can support your business growth while saving you time and increasing efficiency.