2010
B.S CRUISE SHIP MANAGEMENT
JOHN B. LACSON FOUNDATION MARITIME UNIVERSITY
Customer Support Specialist and Property /Hospitality Support
I am a dedicated and service-driven Customer Service Specialist with over 10 years of experience in cruise ship and hotel operations. I specialize in delivering exceptional customer support, handling inquiries professionally, and maintaining organized administrative systems in fast-paced environments.
With my background as a Senior Cabin Stewardess and Room Attendant, I developed strong skills in client communication, problem-solving, documentation, reporting, and task coordination. I am trained in General Virtual Assistance and Data Entry, with hands-on experience using Google Sheets, Microsoft Excel, and digital file management systems.
I am highly organized, detail-oriented, culturally sensitive, and committed to providing reliable remote support to help businesses improve customer satisfaction and operational efficiency.
Mary Faith Tabangcora - Ogbac
Oriental Mindoro, Philippines
Freelancer
Core Skills and expertise
Customer Support | Admin Support | Data Management
Customer Support Specialist
Property/Hospitality Support VA
Certificates
Professional Experience
Hospitality Operations | Customer Service
December 13, 2025
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December 13, 2025
ProVA Philippines
(General Virtual Assistant - Trainee Data Entry Specialist))
I enrolled to a General Virtual Assistant Program . I don't have an experience of being a virtual assistant yet I have undergone training under ProVA, wherein we are given a tasks to apply what we have learned and trained which includes, practicing encoding using Google sheet, Google Excel and other software related to data encoding . Using Microsoft Excel I make a sample of Product Inventory for a Fuzzy Flower Shop. Update and maintain existing records of physical files for efficiency. Organize digital documents and files. Reviewing and Comparing data against source documents to identify and correct errors or discrepancies.
January 3, 2026
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January 3, 2026
The VA Ladder
(Data Entry -Virtual Assistant)
Completed practical, task-based data entry training using Google Workspace tools such as Google Sheets, Docs, and Drive. Experienced in accurate data encoding, data cleaning, file organization, and following step-by-step instructions—handling tasks with a professional and detail-oriented approach.
May 2014
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January 2023
TUI Cruises
(Senior Cabin Stewardess)
Mein Schiff Fleet – TUI Cruises
Managed daily service operations for 27–32 guest cabins per assignment, ensuring cleanliness, safety, and comfort standards were met at all times
Handled guest inquiries, special requests, and service concerns, maintaining high satisfaction and repeat guest trust
Coordinated with housekeeping, maintenance, and supervisory teams to resolve issues efficiently
Maintained accurate records of cabin status, minibar inventories, supply usage, and safety compliance
Followed strict confidentiality, safety, and service protocols in a regulated hospitality environment
Consistently completed tasks within tight schedules while adapting to last-minute guest needs
July 2012
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February 2014
Makati Shangri-La
(Room Attendant)
Makati Shangri-La Hotel
Serviced 13–15 luxury guest rooms per shift, ensuring adherence to hotel quality and safety standards
Updated room status reports and logged maintenance requests accurately
Responded promptly to guest concerns and service requests
Monitored and replenished room supplies, preventing shortages during high occupancy periods
September 2025
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up to present
Tammy's Fuzzy and Blooms | Fuzzy Wire flower Business
(Operations Manager)
Managed end-to-end business operations, including product creation, pricing, inventory, sales, and customer communication
Created and maintained Excel-based inventory and order trackers
Responded to customer inquiries via chat and messaging platforms
Processed orders, tracked availability, and updated pricing
Posted and promoted products online, supporting basic social media and online selling activities