2003
CSDP/Computer System Designing and Programming
AMA Computer College of Mandaue
More on MARY
I'm an Executive Assistant and Virtual Assistant with 15+ years of experience keeping executives, teams, and operations running without the wheels coming off. My background spans deal-flow and CRM management, customer service leadership, hospitality operations, and financial/budget management which means I've learned to move fast in a lot of different rooms and figure out what actually needs to happen next.
Most recently, I managed the end-to-end deal-flow pipeline for a US investment firm using Affinity CRM, building custom views from scratch, seeding and maintaining a database of 100+ companies, and drafting investor outreach that sounded like the founder wrote it himself. Before that, I built a HubSpot CRM from the ground up for a senior-home outreach campaign, running an inbox-warming strategy that held deliverability at 97–100% and personally verifying 75+ contacts to keep the data clean. If a CRM is a mess, or doesn't exist yet, that's genuinely where I do my best work.
I spent close to a decade leading customer service teams at Wipro and Tech Mahindra, managing 20+ people at a time and holding a 95%+ satisfaction rate through some genuinely difficult calls. That's where I learned that most "customer problems" are actually communication problems, and that a calm, direct answer beats a scripted one every time.
Before that, I ran hospitality and business operations from F&B support at a hotel in Dubai to an Operations Manager role where I owned staffing, inventory, and financial management, and grew revenue 15% through better promotions and tighter cost control. I've also done a full QA testing stint for a software company, filing 70+ detailed bug reports and writing test plans, so I'm just as comfortable being precise and detail-obsessed as I am being personable.
What ties all of this together is that I don't wait to be told what to do, I look for what's broken or missing and fix it. Whether that's a CRM that needs structure, a calendar that needs protecting, a customer who needs calming down, or a process that needs documenting, I've done it, and I can show you exactly how.
Data Entry
Executive Virtual Assistant
Graphic Designer
Data Entry
Bookkeeping
Certificates
My Experience and Education
April 2025
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July 2026
Evergreen Bridge Corp
(General Virtual Assistant)
* Set up HubSpot CRM from scratch including contact database, deal pipeline, templates, and dashboard
* Managed inbox warming strategy, maintaining 97-100% deliverability using Warmup Inbox
* Researched and verified 75+ senior home contacts, replacing bounced emails with correct addresses
* Executed cold outreach campaigns at controlled intervals to protect sender reputation
* Drafted email replies, follow-ups, and templates on behalf of the client
* Configured email deliverability settings — SPF, DKIM, DMARC, and Google Workspace integration
* Coordinated meeting scheduling and sent Google Meet invitations across time zones
* Evaluated HubSpot plans and recommended cost-effective upgrade path for scaling outreach
* Managed purchasing and account tasks using the client's branded accounts
* Audited and corrected contact listings to ensure accurate names and email addresses
November 2025
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April 2026
Common Metal LLC
(Executive Assistant)
* Manage end-to-end deal flow pipeline using Affinity CRM, from intake and outreach to meetings and status tracking
* Coordinate executive scheduling, calendar management, and email routing via dedicated EA account
* Draft personalized investor outreach emails in strategic batches using LLM tools and company research
* Seed and maintain investment databases with 100+ companies, ensuring accurate tagging and data hygiene
* Drive twice-weekly pipeline reviews, providing status updates and action-item summaries
May 2025
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November 2025
Macro AI
(Quality Analyst)
* Tested new and existing features from an end-user perspective to identify and report bugs to the engineering team.
* Authored and executed comprehensive weekly QA test plans for new software releases and for routine maintenance of existing features.
* Ensured application stability and smooth performance for an optimal user experience.
August 2024
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April 2025
Easy Tee
(Workforce Manager)
* Developed demand forecasting models and optimized shift schedules for efficient staffing allocation
* Monitored team performance metrics and implemented targeted training programs to address skill gaps
* Managed labor costs within budget constraints while identifying cost optimization opportunities
* Ensured regulatory compliance and maintained positive work environment, resulting in improved employee retention
* Analyzed workforce data and delivered strategic reports to senior management for data-driven decision making
2020
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2023
Tech Mahindra Cebu
(Team Lead)
* Planning and setting goals for the team
* Conducting performance evaluations of employees
* Supporting employees with training and development activities
* Monitoring team performance to ensure objectives and KPIs are met
2014
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2020
Wipro Business Process Outsourcing
(Team Lead)
* Answered customer questions about policies and procedures with a
friendly and knowledgeable approach.
* Investigated and resolved customer concerns related to order inquiries and delivery
tracking
* Maximized satisfaction by anticipating needs and consistently offering expert support
* Maximized quality and productivity with thorough training and consistent monitoring of
team performance
* Provides guidance and instruction to a working group about a project or portfolio of
projects
* In charge of delegating work, overseeing progress toward goals, and coaching team
members as needed.
* Responsible for training team members, setting the strategy and monitoring progress
toward goals
2012
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2014
Cable Car Cebu
(Operations Manager)
* Staffing Management Hiring, training, scheduling and supervising smooth operations
* Inventory Management
* Customer Service
* Quality Control
* Financial Management
* Operational Efficiency
* Menu Development
* Regulatory Compliance
* Marketing and Promotions
2003
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2007
Rural Bank of Madridejos
(System Administrator)
* Maintain and upgrade the bank’s IT infrastructure including networks, servers, and systems.
* Implement and manage security measures to protect against cyber threats and ensure compliance.
* Develop and maintain backup and disaster recovery plans.
* Provide technical support to bank employees for IT-related issues.
* Coordinate system upgrades and patches, ensuring minimal disruption to operations.
* Ensure documentation of IT systems and compliance with regulatory requirements.
* Manage vendor relationships and contracts for IT services and support.
* Respond to IT security incidents and service outages promptly.
My Services
Bookkeeping
Systematic recording, organizing, and tracking of financial transactions within a business or organization.
Graphics Design
Communicate ideas and information visually through the use of typography, imagery, color, and layout.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Ensures rapid and error-free entry of your data into your preferred format or system.
Executive Virtual Assistant
Assist Executives in scheduling, email management, travel arrangements, research, data entry, etc.