Administrative professional with 2+ years of experience in administrative support and 7 years in customer service, with strengths in data entry, records management, document verification, and client support. Experienced in reviewing documents for completeness, organizing information, maintaining accurate records, and handling high-volume transactions. Proficient in Microsoft Excel, Microsoft Word, and Google Workspace. Known for accuracy, patience, organized work, and consistent support while meeting deadlines.

Administrative Staff
Local Government | November 2023 - August 2026
• Processed business permit applications and renewals, checking documents for completeness and accuracy.
• Supported a team that processed approximately 2,000–3,000 business permit renewals during a 2-month peak period.
• Entered and maintained accurate information across administrative records and transactions.
• Assisted clients with permit requirements and inquiries while coordinating with team members and other departments.

Customer Service Representative
Universal Storefront and Services Corporation | December 2013 - December 2020
• Handled approximately 50–60 money remittance transactions daily, including domestic and international transfers.
• Verified customer information and maintained accurate transaction documentation.
• Assisted customers with inquiries and transaction concerns while following company procedures.
• Supported money changing and airline ticketing services, including flight availability, schedules, fares, and passenger details.

• Productivity & Admin: Microsoft Office Suite | Microsoft Excel | Microsoft Word | Google Workspace | Google Sheets | Google Docs | Google Drive
• Communication: Google Meet | Zoom | Viber
• AI & Automation: ChatGPT (OpenAI) | Microsoft Copilot
• Design & Content: Canva

Internet: StreamTech Fiber 50 Mbps | Smart 5G Mobile Hotspot
Power Backup: EcoFlow River 3 Plus
Equipment: ASUS Vivobook Go 14 | Dell 3429 | Intel Core i5 | 16 GB RAM
Workspace: Dedicated Home Office
Availability: Full-time | Flexible across U.S. (EST/PST), U.K. (GMT), and Australian (AEST) time zones