Mary Jane Relos

Virtual Assistant / Social Media Manager
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Contact Information
  • relosmj23@gmail.com
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  • +639603274180
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  • Consolacion Cebu 6001
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  • @mjeirelos
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  • relosmj23@gmail.com
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SKILLS

> Appointment Setting
> Lead Generation
> Customer Service
> Photography and Photo Editing
> Branding
> Logo Design using Canva
> MS Office Savvy (Word, Excel and Powerpoint)
> Time Management
> Collaboration
ABOUT

I am an expert with more than 10 years of combined expertise in administration and customer service, as well as 2 years of experience managing social media and appointment setting. I can manage tasks well and learn new things quickly. New technologies and approaches are simple for me to adopt. I'm eager to use my expertise to support your company's expansion and goals.

In my capacity as an appointment setter, I work with leads and the business development or sales team to arrange meetings or appointments that support their efforts to keep a consistent flow of qualifying leads and opportunities. Meet or surpass the organization's appointment scheduling goals and targets, which may include conversion rates or the quantity of scheduled appointments.
EXPERIENCE
August 2023 - Present

Appointment Setter / Lead Generator, Safer Scale

- Lead Generation: Research and identify potential leads or prospects through various sources, such as databases, social media, websites, or cold calling.
- send follow-up message to client. Provide a positive and professional experience to leads, addressing their inquiries and concerns with courtesy and respect.
- send calendar for appointment. Meet or exceed appointment setting goals and targets set
- monitor booking to make sure that lead s already submitted necessary forms. Keep track of scheduled appointments and follow up with leads to confirm meeting times, provide necessary information, and ensure attendance.
- adjust strategies based on feedback and performance data to improve the appointment setting process
- Database Management:. Maintain accurate records of lead information, interactions, and appointments in the organization's CRM (Customer Relationship Management) system
- Outreach. Contact leads via phone, email, or other communication channels to introduce the organization's products or services and gauge their interest in setting up an appointment
2014 - 2023

Customer Service Representative, Synchrony Global Services Phils. Inc

- Responding to customer inquiries and handling complaints
- Process dispute for investigation
- Handling billing Inquiries
2021 - 2022

Social Media Manager, HW Bare-land Flavor

- Branding and Logo
- Product presentation
- Developing a social media strategy, aligned with the company's goals and objectives.
- Creating engaging and relevant content such as posts, videos, and graphics.
- Analysing social media data such as engagement, reach, and follower growth to optimize social media performance.
- Staying up to date with trends and best practices to keep the company's social media strategy current and effective.
2016 - 2017

Product Lister | Research, Scale Api

- Researching products to determine their key features, benefits, and specifications.
- Writing compelling product descriptions that accurately represent the product and highlight its unique features and benefits.
- Managing inventory by ensuring that product availability is accurate and up to date.
- Optimizing listings by using relevant keywords, tags, and categories to improve searchability and visibility.
- Update listings regularly to ensure accuracy and relevance, as well as to reflect changes in pricing or availability.
2012 - 2014

Customer Service Representative, Startek Phils. Ltd

- Activating phone lines and porting of phone numbers (prepaid and post-paid)
- Process application for local and foreign customers
- Assisted sales representative for doing bulk transaction for client orders
- Review customers credit capacity
- Prepares for engagement review and quality assurance procedure