Mary joy Alcantara

Virtual Assistant
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Contact Information
  • Email : alcantaramarysabatin@gmail.com
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  • Phone # : 09959011867
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  • About me
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  • Resourceful and detail-oriented Virtual Assistant with 3+ years of experience providing remote administrative support to clients across a variety of industries. Skilled in calendar management, emailing, data entry, research, and customer service, known for excellent time management, strong communication skills, and the ability to work independently while maintaining a high level of accuracy and professionalism.
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  • Work Experience
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  • SBS CLEANING SERVICES (APPOINTMENT SETTER (WFH) JUNE 15,2020-DEC 15,2020 Delivered prepared sales talk, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product. Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. Explain products or services and prices and answer questions from customers.
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  • GROWTH LEVER, DIGITAL MARKETING GROUP (DATA ENTRY / LEAD GENERATION (WFH) JAN 10, 2021- AUG 1, 2021 Builds and manages relationships with potential customers and clients. Meets or exceeds weekly and monthly quotas for sales and future business prospects. Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations Produce copy for the company’s social media platforms, including Facebook and Instagram .
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  • TECHSAVVY VIASAT SATELLITE INTERNET ( CUSTOMER SERVICE DISPATCHER (WFH) Dispatched work orders to qualified technicians based on what repair’s needed to ensure maximum shop profitability and customers care. Maintaining maintenance agreements including scheduling and databased information. Creating the sales proposals based on technician or sales representatives’ recommendations. Arranging the maintenance by checking schedule and stock to determine inventory level. Keeping customers informed by forwarding notice of availability and schedule and status, answering questions. Answering incoming calls to assist customers with their security repair and service needs. FEB 12, 2021 -JAN 15, 2024
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  • SIX ELEVEN GLOBAL SERVICES (BPO) (ROADSIDE ASSISTANCE DISPATCHER (Site) FEB 1, 2024-APRIL 15, 2025 Receiving calls from stranded motorists and coordinating assistance from nearby tow trucks or service providers. Answering incoming calls, assessing the situation, gathering necessary details, and dispatching appropriate assistance to ensure timely and efficient roadside support. Be organized, communicate clearly with drivers and customers, and use dispatching software to track service requests.
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  • BA Psychology in AMAOED University 2026
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