Data manager, 2022 AND 2025

Outbound calls
Updating CRM and sending online catalogue
Shared inbox management (2022)

Receptionist / QA Manager

Inbound calls, outbound calls and complaints
Creating quotes, real-time booking and processing payment
Schedule management, audits and reports
HR and talent acquisition

Medical VA

Scheduling PT and nursing visits
Inbox management
QA for nursing and PT notes

Sales & IT Procurement Assistant

Managing shared and personal inbox
Entering invoices and transactions in Xero
Reconciliation
Creating quotes and procurement
Contacting distributors for prices and availability
Creating graphics for company and personal events

Admin and Executive VA

Managing inboxes and calendar
Entering transactions in Quickbooks
Creating invoices and reconciliation
Social media manager
Admin manager

Disputes Team Leader

Managing team's performance
Coaching agents
Cascading updates
Auditing emails and orders

Executive VA

Entering invoices in Xero
Creating jobs/appointments
Calendar management
Scheduling appointments

General VA / SEO / SMM

Online meeting to finish his task
Sending to-do list and reminders
Rewriting contents, graphics and caption
Competitor research and blog scripts

SEO / SMM

Keyword research
Auditing post in Wordpress
Adding stock photos
Completing ad-hoc tasks given on the same day

Training and Quality Assurance Coach, (Corporate - Full time)

Auditing calls
Coaching & training
Reports
Assisting sales agents
Management meeting

Customer Service Representative, (Corporate - Full time)

Answer calls from clients who need help about their account
Process payment
Process extension to pay their bills
Makes sure that the resolution is always a long-term resolution

Customer Service Representative, (Corporate - Full time)

Answering inbound calls & processing payment
Payment plan options
Processing mortgage documents

Team Leader, (Corporate - Full time)

Managing teams performance and SLA
Coaching & team meeting
Escalations
Managing LOB's performance

Quality Assurance Specialist, (Corporate - Full time)

Make sure that all the machines are up and running
Check the appearance and measurement of the products every hour
Report to the Engineer on duty if there’s a reject item
Accomplish hourly and daily reporting about the items/product on the shift